Benefits Assistant

Job Title

Benefits Assistant

Job Code

AA439 PR-Benefits Assistant

HR Title Group

HR, Payroll & Training

Salary Grade

N18

FLSA Status

Non-Exempt

Approval Date

April 2026

Supervises

There are no direct reports with this position.

Position Summary

Under general supervision, the Benefits Assistant performs a variety of specialized administrative and clerical duties in support of the employee benefits function. Employees in this job class assist with the administration of health and welfare and retirement programs; maintain detailed and confidential employee benefit records in HRIS and benefits systems; and provide accurate benefits information and customer service to employees. This position requires general knowledge of employee benefit programs, strong administrative and organizational skills, attention to detail, and the ability to maintain confidentiality while administering specialized processes and records.

Typical Duties

1. Assists the Benefits team with the day-to-day administrative support of employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefits. 2. Serves as first point of contact for employees by providing courteous and accurate responses to general inquiries regarding benefits eligibility, enrollment, coverage, and changes; escalates complex or sensitive issues to team members as appropriate. 3. Enters and updates and maintains employee benefit data in HRIS, payroll, and vendor systems, including new hire enrollments, qualified life event changes, and terminations. 4. Provides administrative support for open enrollment activities, including preparation and distribution of materials, basic proofreading, and logistical assistance with annual Benefit Fairs and/or information sessions. 5. Maintains accurate, complete, and confidential employee benefits files and records. 6. Distributes benefits forms, materials and required notices as directed. 7. Maintains inventories of benefits packets, forms, and educational materials; ensure materials are up to date and readily available. 8. Provides overall general administrative support to Benefit Department including routing mail, assisting with special projects, coordinating calendars and meetings, and updating tracking systems. 9. Reviews, processes, and complies with court orders related to benefit coverage (e.g., medical support orders), maintaining proper documentation and records. Assists with other types of medical coverage verification, such as those requested by employees when moving to Medicare coverage, and/or requested by employees. 10. Performs other duties as assigned.

Minimum Qualifications

Two to three years' experience providing administrative or clerical support and customer service, preferably in Human Resources or benefits related environment; Ability to communicate clearly and professionally with employees both verbally and in writing using appropriate business English; Proficiency in basic office technology including business software applications, the Internet, and data entry/retrieval; Demonstrated ability to manage sensitive and confidential information with discretion; Basic mathematical skills including addition, subtraction, multiplication, and division; Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively; Demonstrated customer service, problem solving, and interpersonal skills sufficient to build effective working relationships.

Education Requirements

High School Diploma or GEDAssociates

Certificates or Licenses Required

The following licenses or certificates may be required depending on local, state and/or contract requirements:Not Applicable

Physical Requirements

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: Ability to perform work in a sedentary office environment, primarily sitting for extended periods of time. Frequent use of a computer, viewing a computer screen and utilizing a keyboard and mouse. Ability to communicate effectively by telephone and in person. Occasional standing or walking within the office environment. Ability to read, review, and process written and electronic information.

Work Environment

Work is performed in a normal office environment with limited privacy and some exposure to background noise.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

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PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

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