Customer Service Representative

Customer Service Representative-Deerfield Beach, FL,

Summary

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking for some great people!

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will receive training to become an expert in our customer service values, processes, and procedures.

Responsibilities:

· Act as an advocate for our customers and be empathetic in all customer interactions

· Provide extraordinary service to our customers via phone, email and chat

· Place orders with customers, answer questions about our product and services

· Quickly identify a customer's problem, report it correctly, and provide customers with reasonable solutions to the problem

· Follow-up with customers on any outstanding matters and provide additional assistance as needed

· Responsible for up-selling on inbound calls and outbound calls

· Must be professional and courteous

Requirements:

· Must possess a HS diploma

· Excellent verbal and written communication skills

· Chat/email experience

· Experienced working on chat/email accounts

· 2 years’ experience in a customer service environment is a must

· Must be computer literate

· Must be able to type 35 wpm

· FLEXIBILITY IS NEEDED, as schedules may vary from week to week. WE'LL BE OPEN 14-HOURS A DAY, 364 DAYS A YEAR!

· Call center experience preferred

· Candidates must be available to work the weekend shifts

Education:

· High School diploma/GED

Physical Demands:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to stand and walk or otherwise traverse in order to be accessible to the production floor for extended periods of time. The person in this position will be required to regularly exert at least 10 lbs. of force to push, pull or otherwise move objects.