Building Services Sr. Operations Manager

Overview The Building Services Sr. Operations Manager provides administrative and operational management for custodial services across all university-owned buildings. This role oversees day-to-day operations, develops and enforces policies and procedures, ensures compliance with university standards and regulatory codes, and supports a high-performing team to maintain a clean, safe, and welcoming campus environment. About the Work Unit Facilities Maintenance & Operations at Vanderbilt University manages over $100 million in annual operating expenses and supports 400+ employees. Within this division, Campus Services is responsible for providing housekeeping, groundskeeping, and other ancillary services across 6 million square feet of academic, residential, recreational, and administrative space. Key Responsibilities Oversee performance and compliance of contracted service provider for athletics. Ensure athletics contracted service provider fulfills obligations under the service contract by meeting with leadership, reviewing quarterly reports and KPI details, conducting quality control inspections, and performing unplanned site visits as needed. Manage standards for building maintenance, repairs, and improvements to adhere to university cleanliness and operational standards. Manage, prioritize, and implement work schedules for departmental operations and special projects. Assign responsibilities to Operation Managers, ensuring accountability and timely execution. Manage day-to-day administrative functions, including recruitment, disciplinary procedures, terminations, FMLA, accommodations, and legal proceedings. Develop metrics, policies, and procedures to ensure proper organizational operation and timekeeping. Develop building inspection programs and quality assurance initiatives to ensure compliance with service standards; manage a campus-wide quality control program for all buildings. Manage logistics for the department, including procurement, equipment lifecycle management, maintenance programs, and inventory control. Develop, manage, and communicate the custodial routine program with detailed information and training. Manage AssetWorks AiM work management system to track service requests, assign tasks, monitor progress, and ensure data accuracy; collaborate with VUMO IT to improve or optimize the system. Manage campus-wide floor care program and ensure flooring maintenance best practices. Develop and manage a campus water incident management program with communication protocols; serve as primary contact for facilities water damage and restoration efforts. Manage summer housing, conference and events room turnover cleaning programs; oversee summer maintenance for housekeeping, including floor care, window cleaning, blind cleaning, and dormitory/academic building cleaning. Develop and manage a winter inclement weather program for incident preparedness, management, communication, and monitoring. Conduct annual space survey for custodial-occupied spaces and manage custodial KPI and customer satisfaction programs. Collaborate with University schools and departments to assess custodial service needs and address quality concerns promptly. Serve as primary contact for Vanderbilt University Housing and Residential Experience leadership team. Staff Leadership & Development Manage and monitor custodial training compliance; hold managers and supervisors accountable for timely training completion. Ensure compliance with health and safety standards. Foster a positive and inclusive work environment that promotes accountability and collaboration. Coach and mentor staff to support professional growth and high team performance. Financial Management Manage and monitor departmental expenditures to align with budget; prepare and submit documentation for leadership review and approval. Oversee procurement activities by subordinate supervisors in line with university policies. Manage operational overtime to optimize labor costs and efficiency. Maintain proficiency with Vanderbilt’s financial and operational systems to support accurate reporting and workflow. Supervisory Responsibilities This position directly supervises custodial Operation Managers and reports to the Assistant Director of Building Services. Required and Preferred Education & Experience Associate’s degree required; Bachelor’s degree preferred 6 years of experience in facilities management or custodial operations for a multi-building campus or organization At least 3 years of progressive supervisory experience in custodial/housekeeping services Experience in higher education is preferred Experience managing unionized staff is preferred Strong organizational, communication, and interpersonal skills; relevant technical and functional expertise Demonstrated leadership ability and personal effectiveness in managing teams and operations Demonstrated skills in quality assurance and customer relations to maintain high service standards Advanced computer proficiency with Microsoft Word, Excel, and PowerPoint is preferred Required Soft Skills Ensure staff are equipped with necessary tools and resources Hold team members accountable for goals and expectations Address conflicts promptly to prevent escalation Publicly recognize and appreciate team achievements Provide constructive feedback privately, focusing on improvement Communicate a clear vision and set explicit outcomes Offer clear, consistent guidance to support performance Seniority level Director Employment type Full-time Job function Management and Manufacturing Industries Higher Education #J-18808-Ljbffr Vanderbilt University