Senior Salesforce Administrator

At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets-helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we're leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We're excited to find individuals who are eager to be part of a team that's driving global impact through innovation, sustainability, and purpose.

Location: 715 Fountain Avenue, Lancaster, PA 17601

Candidates must be legally authorized to work in the United States without current or future visa sponsorship. Sponsorship is not available for this position. U.S. citizens and individuals authorized to work in the U.S. without employer sponsorship are encouraged to apply.

We are seeking an experienced Senior Salesforce Administrator to own and optimize our Salesforce platform. In this role, you will partner with Sales, Customer Experience, Marketing, and IT teams to deliver scalable CRM solutions, enhance business processes, and drive data-informed decision-making across the organization.

Key Responsibilities

• Manage day-to-day Salesforce administration, including user management, security, permissions, and data governance
• Maintain platform health, performance, and stability across Salesforce environments
• Design and implement Salesforce solutions using Flows, automation, validation rules, and integrations
• Support and enhance Sales Cloud, Service Cloud, Experience Cloud/portals, and Agentforce capabilities
• Partner with business stakeholders to gather requirements and deliver CRM enhancements
• Develop reports, dashboards, and KPIs that support operational and leadership decision-making
• Oversee integrations between Salesforce and external systems, including ERP platforms and iPaaS tools such as Workato
• Troubleshoot complex Salesforce and integration-related issues
• Promote Salesforce best practices, user adoption, training, and documentation
• Lead CRM-related projects from planning through implementation

Qualifications

• 6+ years of Salesforce Administration experience
• Salesforce Administrator Certification required
• Experience supporting enterprise Salesforce environments
• Strong expertise with Salesforce Flows, security, reporting, and data management
• Experience with Sales Cloud and Service Cloud
• Knowledge of integrations, APIs, and iPaaS platforms (Workato preferred)
• Strong communication, problem-solving, and stakeholder management skills
• Bachelor's degree or equivalent experience

Preferred Qualifications

• Advanced Salesforce certifications
• Experience with Experience Cloud, Manufacturing Cloud, or customer portals
• Experience with ERP integrations and enterprise data flows
• Exposure to Data Cloud, AI, Agentforce, and advanced analytics
• ITIL or Service Management experience

Work Environment

Hybrid, remote, or office-based work environment. Occasional after-hours support may be required for upgrades, releases, and critical business operations.

Apply today to join a collaborative team and help shape the future of our Salesforce ecosystem.

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• PTO Hours are accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco-friendly public transportation from rabbittransit

Sometimes the best jobs get missed because people think they don't have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you've come from, if this job sounds like something you'd be proud to do, we're excited to meet you.

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS: Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.