Front Desk

Front Desk Associate Montclair, NJ & Ridgewood, NJ About Aura Head Spa Aura Head Spa is New Jersey's premier luxury head spa brand, specializing in Japanese-inspired wellness experiences that help guests relax, reduce stress, and improve scalp and hair health. With multiple locations and continued expansion, we're building a hospitality-first team committed to delivering exceptional guest experiences every single day. If you have a passion for hospitality, enjoy connecting with people, thrive in a fast-paced environment, and take pride in creating memorable experiences, we'd love to meet you. Position Overview As a Front Desk Associate, you are the face of Aura Head Spa. You are responsible for creating an exceptional first and last impression while ensuring the spa operates smoothly throughout the day. This role combines luxury hospitality, guest service, sales, organization, and operational support. Every interaction should reflect Aura's commitment to warmth, professionalism, attention to detail, and excellence. Beyond providing outstanding service, you will play an important role in helping the business grow by educating guests about memberships, encouraging rebookings, maintaining operational standards, and supporting the overall success of the spa. Key Responsibilities: Deliver an Exceptional Guest Experience Welcome every guest with warmth, professionalism, and genuine hospitality. Create a calm, welcoming atmosphere from arrival through departure. Check guests in and out accurately and efficiently. Guide guests through their visit and answer questions about services, memberships, and products. Build meaningful relationships that encourage guests to return. Handle guest concerns with professionalism, empathy, and care. Deliver a luxury-level experience during every interaction. Front Desk Operations Manage appointment scheduling, confirmations, rescheduling, cancellations, and waitlists. Answer incoming phone calls, text messages, emails, and online inquiries promptly and professionally. Process payments accurately. Educate guests about Aura Club Memberships, retail products, and service enhancements. Maintain accurate guest information within our booking software. Coordinate with service providers to ensure smooth guest flow throughout the day. Monitor appointment timing and communicate effectively with the team to ensure services run on schedule. Keep the reception area clean, organized, stocked, and welcoming at all times. Membership, Rebooking & Performance Expectations (KPIs) At Aura Head Spa, Front Desk Associates are key contributors to the success of the business. Success in this role is measured not only by delivering exceptional hospitality but also by helping guests continue their wellness journey. You will be expected to actively contribute toward important Key Performance Indicators (KPIs), including: Aura Club Membership enrollments Guest rebooking rate Retail product sales Service enhancement recommendations Google Reviews with written feedback Overall guest satisfaction These KPIs are an important part of your individual performance and help ensure our guests receive consistent care while supporting the continued growth of Aura Head Spa. You will receive ongoing coaching, training, and support to confidently educate guests and recommend services in a consultative, hospitality-focused manner. Guest Education & Recommendations Our goal is never to pressure guests—it is to educate them. Front Desk Associates should confidently help guests understand the value of regular scalp care by: Encouraging every guest to schedule their next appointment before leaving. Explaining the long-term benefits of Aura Club Membership. Recommending services based on each guest's needs and goals. Suggesting retail products that support their results at home. Offering service enhancements that elevate the guest experience. Laundry, Spa Support & Daily Operations Maintaining a clean, organized, and luxurious environment is everyone's responsibility. Daily responsibilities include: Washing, drying, folding, and organizing towels, robes, blankets, and linens throughout the day. Ensuring laundry is continuously maintained so service providers always have clean supplies available. Restocking treatment rooms and front desk supplies. Monitoring inventory and communicating supply shortages. Assisting with opening, closing, and daily side work. Supporting the team wherever needed to ensure smooth operations. Laundry is an essential responsibility of this position and plays a critical role in maintaining Aura's luxury standards. Cleanliness & Professional Standards Maintain a clean, polished, and welcoming reception area. Ensure retail displays remain organized and visually appealing. Follow all sanitation and cleanliness protocols. Complete opening and closing checklists thoroughly. Take pride in maintaining the appearance and presentation of the spa. Team Collaboration Work closely with service providers and leadership throughout the day. Communicate clearly and professionally with teammates. Support the team during busy periods and adapt to changing priorities. Maintain a positive attitude and contribute to a collaborative work environment. Represent Aura's values through professionalism, accountability, and reliability. Preferred Qualifications 1+ year of experience in hospitality, luxury retail, spa, salon, wellness, or front desk environments. Strong customer service and communication skills. Comfortable using scheduling software, POS systems, and multitasking in a fast-paced environment. Sales or membership experience is a plus. Required Qualifications Authorized to work in the United States. Available to work weekends and full-day shifts. Reliable transportation and excellent attendance. Professional appearance and positive attitude. Passion for hospitality and creating memorable guest experiences. Ability to stand for extended periods and assist with daily operational tasks, including laundry and stocking. Benefits: Financial & Growth Competitive hourly pay Commission opportunities Monthly performance bonuses Raises based on performance and consistency Paid training Ongoing education and professional development Career advancement opportunities as Aura continues to grow Wellness & Work Environment Employee discounts on services and retail products Flexible scheduling Beautiful luxury spa environment Supportive leadership team Positive workplace culture Career Development Receive professional training in: Luxury hospitality Guest experience excellence Membership education and sales Retail recommendations Guest communication Conflict resolution Professional growth and leadership development Why You'll Love Working at Aura Join one of New Jersey's fastest-growing luxury wellness brands. Work in a beautiful, peaceful, and modern spa environment. Be part of a supportive team that values professionalism, growth, and hospitality. Receive ongoing coaching and opportunities for career advancement. Make a meaningful impact by helping guests improve their well-being while building lasting relationships. Job Details Position: Front Desk Associate Employment Type: Full-Time or Part-Time Expected Hours: 3–40 hours per week Schedule: Full-day shifts, Monday–Sunday (weekend availability required) Supplemental Pay: Commission opportunities Performance bonuses At Aura Head Spa, every Front Desk Associate plays an essential role in delivering exceptional hospitality and creating unforgettable guest experiences. If you're passionate about wellness, luxury service, and personal growth, we'd love to have you join our team. #J-18808-Ljbffr