Bilingual Financial Resolution Recovery Specialist

Arizona Central Credit Union Ranked #2 in Top 10 Credit Unions in AZ for 2026 \"Ranking Arizona: Top 10 credit unions for 2026\" AZBIGMEDIA Join one of Arizona's leading credit unions, where our mission is to make a positive impact on the lives of our employees, members and communities.We strive to follow our Core Values every day. From providing outstanding member service to working to better the surrounding communities – our teams practice integrity, respect, diligence, ownership, and candor in everything they do. Role: This roleis responsible forresearching and resolving overdraft and negative balance accounts, processing payments and transactions, and ensuringtimelyaccount resolutionin accordance withcompany policies and regulatory requirements. Summary of Responsibilities: Research negative accounts (courtesy pay data) for validity and cause Complete Daily SWBC Collection File Negotiate settlements with members and agencies. Develop a repayment plan when possible Process member loan payments/transfers, andrestitution checks Process Agency payments to GL’s and recovery spreadsheets Process settlement and debt management requests Processcourtdocument requests and forms for restitutions Completes indirect monthly summary report Closenegative accounts per policy/procedure. Sendappropriatecorrespondenceto members. Outbound phone calls to recover funds onnegativeaccounts and unpaid ODP balances. Complete “ChexSystems” charge offs and updates Assistwith collection and recovery of expenses and losses Back-up tocollectionincoming calls. Review reimbursements for member accounts, forward to EFT for processing. Prepare and review periodic reports and emailstimelyand accurately. Responds or takesappropriate actionto information received Remain compliant with allappropriate laws Comply withBank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements Schedule: Monday- Friday: 8:45 am - 5:45 pm Some Saturday's (after 90 days). Remote work is available after threemonths (Hybrid). Skills/ Requirements Experience:Minimum of 3 yearsofsimilar or related experience. Language: Bilingual (English/Spanish) Other Skills: Proficient in excel and able to create spreadsheets,calculationsand tables. Professional written and verbal communicationrequired. Must beproficient tooperate10-key calculator; andcomputer literate with Microsoft programs Excellent organizationaland administrative skills. Excellent customer service skills, sound and consistent judgment and decision-making abilities. Understanding ofthe Fair Debt Collection Practices Act, The Fact Act,and theEqual Credit Opportunities Act Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much mor e. #J-18808-Ljbffr Arizona Central Credit Union