Customer Service Specialist- Merchant Services
Talent Bridge
Customer Service Specialist
Are you an experienced customer service professional who thrives in a fast-paced, high-volume environment? We are partnering with a leading financial services organization that is expanding a rapidly growing business unit and is seeking Customer Service Specialists to join their team.
This is an excellent opportunity to gain experience with a nationally recognized organization while working in a collaborative, customer-focused environment with long-term contract potential.
What You'll Do
- Handle a high volume of inbound customer calls throughout the day.
- Deliver exceptional customer service with professionalism, empathy, and accuracy.
- Assist business customers by answering questions, resolving issues, and providing timely solutions.
- Build positive relationships while creating an outstanding customer experience.
- Navigate multiple systems and document customer interactions accurately.
- Work in a fast-paced, team-oriented call center environment.
What We're Looking For
Required Qualifications
- Previous high-volume call center or customer service experience.
- Excellent communication and active listening skills.
- Professional phone presence and strong interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Positive attitude with a strong customer-first mindset.
Preferred Qualifications
- Banking or financial services experience.
- Merchant services or payment processing experience.
- CRM or ERP system experience.
- Microsoft Excel proficiency.
- Experience using AI productivity tools such as Microsoft Copilot.
- Sales, retention, or relationship management experience.
- Bilingual candidates are encouraged to apply.
Schedule
Training
- First two weeks: 100% onsite.
After Training
- Hybrid schedule:
- Monday & Friday: Remote
- TuesdayThursday: Onsite
Hours
- Standard schedule: 9:00 AM 6:00 PM
- Seasonal schedule (part of the year): 10:00 AM 7:00 PM
Candidates must be available to work either schedule as business needs require.
If you're looking for a long-term opportunity with a growing team where your customer service skills can make an impact, we'd love to connect!
Apply today or message me directly to learn more.
Talent BridgeVacancy posted 2 days ago
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