Account Services Manager, Wholesale Apparel

Account Services Manager The Account Services Manager will oversee the sales support functions; manage staff and day to day operations of the Account Services Department. Responsibilities include, but are not limited to the following: Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of account service processes. Hands on tactical leader with ability to perform in the roles of all team members and get into the weeds as needed. Partner with accounts, sales, distribution and finance and all functional areas to ensure the order file is accurate and deadlines are adhered to. Monitor inbound freight to ensure timely shipping of orders and avoid potential shortfall to budget projections. Work closely with heads of Sales, Distribution, and Production, as well as other internal departments and external customers as it relates to order management. Identify, evaluate, and swiftly resolve order issues prior to, during, and after shipping. Develop and implement process improvements leading to more efficient order processing and tracking. Research chargebacks for division(s) of responsibility and revert back in a timely manner to the credit management team as to their validity. Work closely with Operations Support, MIS (Management of Information Systems), and Warehouse management to ensure customer requirements are met. Trusted and strategic partner to Sales and Production regarding order management efficiency and product delivery. Communication with external customers and or third party vendors. Exceed customer expectations through continual training and coaching of staff. Support peers and superiors with projects. Promotes career growth & development by cross‑training. Employee coaching & counselling. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree required Minimum 5 years of supervisory experience required EDI (Electronic Data Interchange) and order management experience RLM Experience preferred Excellent analytical, organizational, and leadership skills Proficient in MS Office Word and Excel Salary Range: $ *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit. We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr Premier Brands Group Holdings