Strategy & Operations Analyst, GrowthOps

Job Description

Job Description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

We are seeking a Strategy & Operations Analyst to support the day-to-day operations of one of the most critical functions at Charlie Health. This is not a traditional Talent role — it's a strategy and operations job that sits within Talent Operations. You'll bring the analytical rigor and structured thinking of a finance or consulting background and apply it to the engine that powers our ability to grow, encompassing a diverse array of responsibilities including capacity planning, performance monitoring, cost per hire optimization, and enhancing overall operational efficiency. You'll report directly to the Head of Talent Operations with a direct line to the CFO. This is a high-impact, high-visibility role at the intersection of data infrastructure, operational execution, and strategic decision-making.

We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities 

• Support the day-to-day operations of the recruiting org by contributing to scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance
• Maintain and continuously refine capacity planning models to forecast staffing needs and productivity targets
• Analyze operational data to support optimal resource allocation and utilization across recruiting teams
• Identify and flag headcount efficiency opportunities that drive key financial metrics including cost per hire
• Build and maintain workforce management reporting — including staffing models, utilization tracking, and performance analytics — to enhance recruiter productivity and accountability
• Support cross-functional initiatives to streamline workflows and enhance organizational effectiveness
• Partner with business stakeholders to align day-to-day operations with strategic objectives
• Leverage data visualization tools to develop executive-level reporting and data-driven insights

Requirements 

• At least 1-3+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or a strategy & operations role at a high-growth company
• Bachelor's degree in Business, Finance, Economics, or a related field
• Exceptional analytical skills — you're fluent in Excel and comfortable building models from scratch; SQL or BI tool experience (Tableau, Hex, Power BI) is a plus
• Strong organizational skills and meticulous attention to detail with demonstrated ability to manage multiple projects and workstreams concurrently
• Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments
• Resourceful problem solver and strong analytical mindset with the ability to synthesize data into actionable insights
• Genuine curiosity on how to optimize operations - familiarity with Talent tools is not required but a plus
• Ability to work 4 days a week out of our New York City office 

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $91,000 and $115,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $100,000 and $127,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

• Connection: Care deeply & inspire hope.
• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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