Customer Success Representative

Job Description

Job Description

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve as a key partner to customers and the outside sales team, providing exceptional service, coordinating order fulfillment, resolving customer issues, and supporting sales initiatives.

The ideal candidate is customer-focused, resourceful, and highly organized, with the ability to manage multiple priorities, solve problems, and collaborate effectively in a fast-paced environment.

This is a fully onsite opportunity in Richmond, VA.

Key Responsibilities

• Act as a primary point of contact for customers and outside sales representatives, delivering responsive support and solutions.
• Manage inquiries related to pricing, products, inventory, order status, freight, lead times, and claims.
• Process orders, prepare quotes, and support bid opportunities while ensuring accuracy and timely follow-through.
• Track orders from placement through delivery, proactively communicating updates and resolving issues.
• Partner with internal teams and vendors to address customer needs and drive successful outcomes.
• Source products and identify practical solutions that balance customer expectations with business objectives.
• Maintain accurate records within the ERP system and document customer interactions.
• Contribute to process improvements that enhance customer experience and operational efficiency.

Qualifications

• High school diploma or GED required.
• 2-5 years of experience supporting customers, sales teams, or accounts within a distribution, wholesale, or supply-chain organization.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Comfortable navigating customer issues, setting expectations, and providing proactive updates.
• Proficiency with Microsoft Office; ERP experience is a plus (Epicor Prophet 21 preferred).
• Self-motivated team player with a customer-first mindset.