Account Executive, Membership Services | Full-Time | Acrisure Arena

Account Executive, Membership Services

Acrisure Arena is seeking a detail-oriented and service-driven Account Executive, Membership Services, to support and enhance the experience of season ticket members, premium clients, and group customers for the Coachella Valley Lakers, the NBA G League affiliate of the Los Angeles Lakers.

This role is responsible for delivering exceptional customer service, managing client relationships, and supporting retention and revenue growth initiatives. The ideal candidate is proactive, highly organized, and passionate about sports and fan engagement, with the ability to create memorable experiences that strengthen long-term relationships within the Coachella Valley community.

This role will pay an hourly rate of $25.84 to $28.84 and is commission eligible.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 14, 2026.

America's hottest music festival destination finally has the world-class arena it deserves. Now open, Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts. Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

The Coachella Valley Lakers are the newest addition to the rapidly growing sports and entertainment landscape in the Coachella Valley. Formerly known as the South Bay Lakers, the team serves as the official NBA G League affiliate of the Los Angeles Lakers, one of the most iconic and successful franchises in global sports. Founded in 2006 as the Los Angeles D-Fenders, the organization has built a strong reputation for developing elite talent, supporting the NBA pipeline, and delivering a high level of competition within the G League.

Backed by the championship legacy and global brand of the Los Angeles Lakers, the Coachella Valley Lakers embody a culture rooted in excellence, innovation, and player development. This legacy, combined with Oak View Group's success in launching Acrisure Arena and the Coachella Valley Firebirds in 2022, created a powerful foundation for continued growth. This foundation positions the Coachella Valley Lakers to build on an established track record while supporting the development of future NBA talent.

The transition to the Coachella Valley marks an exciting new chapter for the franchise, aligning with the region's emergence as a premier destination for sports and live entertainment. Since the opening of Acrisure Arena in 2022, the desert has experienced significant momentum, highlighted by the success of the Coachella Valley Firebirds and a growing calendar of world-class events. This expansion reflects a broader vision to establish the Valley as a dynamic hub for professional sports, community engagement, and unforgettable fan experiences.

The Coachella Valley Lakers will be managed by OVG in a similar fashion to the Coachella Valley Firebirds. The team will play a vital role in connecting with local fans, supporting regional development, and enhancing the overall sports scene in the desert. Fueled by Coachella Valley's energy, talent, and love for sports, the Coachella Valley Lakers are perfectly positioned to amplify the next chapter of professional sports and the continued pursuit of entertainment in the region.

Responsibilities

• Serve as primary point of contact for assigned season ticket members, premium clients, and group leaders supporting Coachella Valley Lakers accounts.
• Build and maintain strong relationships to drive retention, renewals, and overall customer satisfaction tied to NBA G League ticketing initiatives.
• Execute proactive touchpoint strategies, including phone calls, emails, and in-person meetings, to enhance fan experience.
• Fulfill client requests and resolve issues in a timely and professional manner, ensuring a high level of service delivery.
• Manage member agreements, account updates, and invoicing, maintaining accurate and organized client records.
• Collaborate with sales executives to generate new sales leads.
• Generate revenue for the Coachella Valley Lakers using all sales methods, including cold calls, face-to-face appointments, arena tours, prospecting, and networking.
• Provide on-site support during home games and events, including managing premium areas and delivering elevated service experiences.
• Contribute to a positive service culture by collaborating across departments to support organizational goals.
• Participate in team meetings, training sessions, and service initiatives aligned with overall business objectives.
• Represent the Coachella Valley Lakers at Acrisure Arena in a professional manner at all times.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 1-3 years of customer service, account management, or sales experience, preferably in sports, hospitality, or entertainment.
• Strong verbal and written communication skills with the ability to engage a diverse fan base.
• Proven ability to build relationships and deliver high-quality service experiences.
• Problem-solving mindset with the ability to manage and resolve customer concerns effectively.
• High level of professionalism, integrity, and ability to represent the Coachella Valley Lakers brand.
• Team-oriented with a positive attitude, strong work ethic, and commitment to service excellence.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Self-motivated and adaptable in a fast-paced, customer-focused environment.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays as required.
• Must be able to work all home games and team events.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.