Billing Analyst

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Freeman is seeking a detail-oriented and highly organized Billing Analyst to manage storage billing processes across four locations. This role involves manual billing activities, extensive cross-functional communication, and handling a high volume of change requests. The ideal candidate will demonstrate professionalism, strong prioritization skills, and the ability to maintain accuracy in a fast-paced environment.

This position will support our Finance team. It is eligible to work a hybrid schedule, generally requiring work in-office 2 days per week. This position is based out of North Dallas, TX.

Essential Duties & Responsibilities

• Prepare and process storage invoices for four locations, ensuring accuracy and timeliness.

• Manage and respond to a high volume of change requests through the Samanage ticketing system.

• Coordinate with Account Managers, Warehouse Managers, and Accounts Receivable to resolve billing discrepancies and clarify billing details.

• Process credit memo requests in accordance with the established credit matrix approval process.

• Confirm and document new clients, property disposals, property transfers, and client move-outs, ensuring that billing adjustments are processed accurately.

• Maintain detailed records of billing activities and communications.

• Prioritize tasks effectively to meet deadlines and operational needs.

• Ensure all billing data is accurate and complete within Google Sheets and other relevant systems.

• Support process improvements to streamline manual billing procedures.

• Assist with ad hoc reporting and analysis as needed.

Education & Experience

Required

• Proven experience in billing, accounting, or finance operations, preferably in a multi-location environment.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills, with a professional approach to interactions.

• Ability to handle a high volume of requests and prioritize effectively.

• Ability to commute to the office two days a week (Tuesdays and Wednesdays) and work effectively in a hybrid environment.

• Adaptability to changing priorities and a positive, professional demeanor.

Preferred

• Experience with Google Sheets.

• Experience with NetSuite or similar ERP systems.

• Familiarity with ticketing systems, particularly Samanage.

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance

• Tuition Reimbursement

• Paid Parental Leave

• Life, Accident and Disability

• Retirement with Company Match

• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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