Enterprise Resources Planning Program Manager

Job Description

The ideal candidate will have hands-on product or project management experience implementing ERP applications; and optimization, and ongoing product management of procurement and finance-related technology platforms. This role will serve as the primary business and technology partner for Finance & Procurement and will lead the client's implementation of a new procurement platform and associated finance technology solutions, while also serving as the product manager responsible for platform roadmaps, business requirements, Agile delivery, reporting, analytics, and continuous process improvement.

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Competencies

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Excellent communication skills and ability to communicate with the client's business team.

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7+ years of experience as a Product Manager and/or Project Manager in a fast-paced environment; business analyst experience preferred.

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5+ years of experience managing large scale enterprise ERP applications such as Coupa, SAP (S/4HANA, Ariba, Concur, or related solutions), Oracle ERP Cloud or Oracle Procurement Cloud, Similar Source-to-Pay, Procure-to-Pay, or ERP platform.

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Experience managing technical projects using Agile methodologies.

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Hands-on work experience and domain expertise in the Finance discipline required.

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Process mapping, analysis and improvement expertise required.

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Experience writing business requirements, user stories, functional specifications, and process documentation.

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Strong project management, stakeholder engagement, and vendor management skills.

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Experience developing reports, dashboards, and operational metrics.

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Ability to communicate technology concepts to non-technology staff and at all levels of the organization.

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Excellent interpersonal and leadership skills to coordinate and facilitate activities with colleagues.

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Ability to work in a fast-paced environment, can multi-task, and have good verbal and written communication skills.

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Bachelor's degree in Business, Information Systems, Technology, Finance, Accounting, or a related field, Master's degree a plus.

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Responsibilities

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Lead the end-to-end implementation of the client's procurement technology platform.

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Serve as the primary liaison between business stakeholders, implementation partners, vendors, and engineering teams.

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Manage implementation activities including requirements gathering, solution design, configuration reviews, testing, training, deployment, and transition to operations.

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Ensure successful adoption of new procurement processes and technologies across the organization.

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Coordinate vendor deliverables, implementation plans, risks, issues, and dependencies.

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Support change management and organizational readiness activities.

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Act as Product Owner for procurement, finance, and administrative technology solutions.

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Develop and maintain product roadmaps aligned with business priorities and strategic objectives.

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Prioritize product backlogs and facilitate trade-off decisions based on business value.

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Partner with Finance & Administration leadership to identify process improvement and automation opportunities.

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Drive continuous improvement initiatives that enhance operational efficiency, compliance, user experience, and reporting capabilities.

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Lead discovery sessions and process workshops with business stakeholders.

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Document current-state and future-state business processes.

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Write and maintain business requirements, functional requirements, user stories, acceptance criteria, and process documentation.

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Ensure requirements are traceable from business objectives through solution delivery.

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Facilitate stakeholder review and validation of requirements and solution designs.

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Work closely with engineers, architects, quality assurance teams, and implementation partners to deliver product enhancements and new capabilities.

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Participate in Agile ceremonies including backlog refinement, sprint planning, testing, reviews, and retrospectives.

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Validate delivered functionality against business requirements.

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Ensure solutions align with enterprise architectural, security, governance, and data standards.

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Define reporting and analytics requirements across business functions.

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Partner with data and engineering teams to develop operational dashboards, KPIs, and executive reporting.

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Monitor system adoption, process performance, and business outcomes.

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Establish metrics that support organizational decision making and operational excellence.

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Build trusted relationships across Finance, Procurement, and other business units.

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Facilitate consensus among diverse stakeholder groups.

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Communicate project status, risks, and recommendations to leadership.

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Create a culture of observability within the team, constantly keeping an eye on the performance and stability of the system.