night crew clerk

Summary of the PositionA1 Acts in a safe manner protecting each associate, customer, vendor and all other individuals with whom the person comes in contact from injury.A2 Serves the customer in a friendly manner; Complies with company shop programA3 Assures that the store is stocked with product and presentable to the customers before the start of the business day.A4 Responsible for customer satisfaction, associate morale, and contributes to the effective and efficient operation of the night crew; while acting as a member of the total store team.Task MeasurementA1 Punches in on Unitime clock as scheduled - ready, willing, and able to start work as scheduledReady, willing, and able to start work as scheduled; Be on time for your shift; Report to the Night Crew Chief; Call at least four hours before shift if you are going to be absent or tardyA2 100% adherence to the Dress Code100% adherence to the Dress Code; All articles of clothing are clean and presentableA3 Be knowledgeable and able to perform each of the duties assignedContinuous learning and improved capability to perform tasks and duties within the departmentA4 Observe all store rules and company policiesSmooth and efficient operations of the department and cooperation with all directions of the management teamA5 Observe all safety rules and regulations regarding use of equipmentNo injuries to yourself, the customer, fellow associates, and anyone else who may be involved; Know how to handle case cutters; Be aware of the proper handling of cleaning solutions; Know how to use the baler, fork lifts, pallet jacks, and compactorsA6 Practices safe procedures regarding liftingUse the proper methods of lifting boxes and product to insure no injuries to yourself, the customer, fellow associates, and anyone else who may be involved; Use the strength of your legs to lift boxes and not the muscles of your backA7 Stretch muscles before beginning work5 minutes of stretching and loosening up to prevent injuries; Regular stretching should be done during the work shift to keep looseA8 Break down the load Take product off the pallet; Place on a cart; Move the cart to various locations in the aisle; Cut open boxes using proper safety methods; Put product on shelf neatly; Faced; With label facing forward; Above the correct MSI Tag; Above the appropriate hole and properly stockedA9 Dress down the aisleFront the merchandise, pulling all product forward to the appropriate line so that the entire aisle looks full; All labels faced forward; All product must be placed above the correct panel; No product in other holesA10 Cutting the boxesBlade faces away from you and into the box; Cut around the boxA11 Lifting boxesSquat your legs down; Use the strength of your legs to lift boxesA12 Removes dead stock to the back room and asterisk the productPut dead stock on cart, move to the back room in the appropriate place in the back room; Correctly label product with asterisk (*)A13 Checks dead stockAttempt to put dead stock on the shelfA14 Works dead stockGo to the back room, pull from cart, and load onto shelfA15 Rotates product for safety and presentationOld product in the front or bottom or nearest the customer; New product in the back or on top or the farthest from the customer; Product should be rotated or removed from the shelf and thrown into proper receptacle if it is out of code or out of date; Product in neat symmetrical lines; Product placed to create eye appeal; "Holes or Gaps" not filled in with other merchandise, but no gaps in the flow of the merchandise on the shelf.A16 Floor is safe, clean, and debris freeNo spillage; No food particles; No plastic wrap; No debris; No boxes; No pallets; No product lying on the floorA17 Provides extraordinary customer serviceHelp locate items for the customers; Go the extra mile even if it is not requested directly; Give directions and store/ department locations; Suggest added items for additional sales; Suggest substitution; Customize order when requested by the customer;A18 Removes cardboardGet rid of cardboard; Go to the baler; Put cardboard in the baler and compress; When baler is full, make a baleA19 Cleans the aislePick up damages and spilled items, and removes them from the floor; Also any excess debris and/or plasticA20 Ad items fullTake special attention to fill all sale items with product; Make the display look full and appealing to the customer; All displays should be packed out so that it is stable and unlikely to fall on the customerA21 Separates damagesRemove dented, torn, and damaged product and separate from good product; Damaged product taken to the back room to the receiver for reclamationA22 Clears the aisle at the end of the shiftRemove tables, carts, and pallets from the floor and put into appropriate place or back roomA23 Checks in with Night Crew Chief at the end of the shift before leavingConfirm completion of assignment as required before leaving the facilityA24 Identifies holes in the shelfIdentify holes in stock and notifies the night crew chiefA25 Reviews invoicesCheck on-hand to be sure proper inventory levels are maintained; Eliminating and adding product to balance the loadA26 Do other assignments as directed by night crew supervisorCooperation with all management directionsPosition BehaviorsA1 Safe in every action taken; Lifting only the appropriate weights in the appropriate manner; Doing each task using proper, safe, and efficient techniquesA2 100 % focus on the customer at all times when a customer is in the storeA3 Willing to go the extra mile; Beyond the call of duty with customers and associatesA4 Make eye contact; Greeting; Obviously interested in the customerA5 Helpful to other associatesA6 Enthusiastic and positive attitude at all timesA7 Clean and presentable appearanceA8 Meticulous attention to all details of the positionA9 Quick response; Fast; Gets results with speed and safetyTools and Equipment RequiredA1 Power jacksA2 Box cuttersA3 BalerA4 Hand jacksA5 TablesA6 BroomsA7 Spray CleanersA8 PhonesKnowledge and Skills RequiredA1 Knowledge and understanding of the businessA2 Knowledge of company policies and proceduresA3 3 Steps to SuccessInternal CustomersTask Expectations and Measurement of SuccessA1 Management and other associatesCooperative team spirit; Sharing information to improve the entire operation of the store; Information provided on time and accurately; Treated honestly and with respect; Taking personal responsibility for the job you are assignedExternal CustomersTask Expectations and Measurement of SuccessA1 Customers and vendorsProduct handled safely and with care; Clean and presentable presentation of person and product; Treated with respect and attentive to their needs; Accurate in each phase of the transaction; Positive and friendly approach at all times; 100% attention and focus on the customer at all times; Hello; Parting comments; Look them in the eye; Smile; Go the extra mile on each and every transactionComments:The night crew clerk is an important position within the store. Many customers make their decisions to shop at our store because of the quality and variety of our departments and specifically the many grocery items that we make available to them. This position is responsible for creating an appealing presentation of the tremendous variety and selection of products that we offer. This position is responsible for getting the product on the shelves for our customers to purchase. Our customers trust the safety of the products we sell. We must do everything to give them the right price and the right items when they want it. The night crew clerk can make the difference by the way he or she does their job. We need to treat each individual like a guest in our home - with courtesy, friendliness and the respect that they deserve.Minimum Background, Experience, and RequirementsA1 Supermarket specific department experience; thoroughly knowledgeable of the products, tools, and operations of the night crewA2 Competent knowledge of the basic mathematics of the supermarket businessA3 Able to read and understand the English language with proficiencyA4 Able to meet the standards of Safety, Friendliness, Presentation, and Efficiency of the storeA5 Willing to support the basic values, philosophy, rules, and policies of the company in each of the activities within his or her responsibilities.A6 Must be able to Lift heavy objects up to 50 pounds; Climb a ladder to retrieve product; Sweep and mop floors and maintain all other cleanliness standards;A7 Have sufficient physical mobility to respond to fire and other safety emergencies;A8 Tolerate moderate amounts of dust during routine housekeeping duties.A9 Able to work holidays, weekends and at nightA10 Reliable, good work ethic, high integrity, and drug freeA11 Ability to stand for four consecutive hours, without restrictionsA12 Good team player; able to work with fellow associates to achieve goals #J-18808-Ljbffr