Senior ServiceNow Platform Technical Consultant (359)

Description

OVERVIEW

iTech AG is seeking a highly skilled Platform Technology Consultant to lead technical delivery for a platform implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized technology platform across the enterprise.

This individual will serve as a senior technical resource, accountable for architecting, configuring, and delivering complex platform solutions that meet design specifications, performance standards, and long-term scalability requirements.

ROLES AND RESPONSIBILITIES

• Lead hands-on platform configuration, customization, and deployment activities in alignment with enterprise design specifications and architectural standards
• Architect and implement complex platform integrations with existing enterprise systems, data sources, and third-party applications
• Conduct in-depth analysis of current-state technical environments to identify gaps, dependencies, risks, and migration requirements
• Define and own technical documentation including configuration guides, integration specifications, data flow diagrams, and deployment runbooks
• Lead data migration activities including strategy development, mapping, transformation, validation, and reconciliation
• Design and execute comprehensive testing strategies including unit, integration, regression, and performance testing
• Serve as a technical escalation point for platform issues, defects, and complex technical blockers across implementation phases
• Drive adherence to platform architecture standards, security requirements, and governance frameworks
• Provide technical leadership and mentorship to junior consultants and implementation team members
• Lead technical workstream planning, sprint activities, and delivery tracking in collaboration with the engagement lead
• Proactively identify and manage technical risks, dependencies, and cross-functional impacts
• Evaluate and recommend platform enhancements, optimizations, and scalability improvements throughout the engagement
• Own environment management strategy across development, test, staging, and production instances
• Partner with architecture, engineering, and security teams to validate designs and ensure enterprise-wide alignment
• Lead transition planning into deployment, hypercare, and post-go-live support phases
• Contribute to continuous improvement efforts by identifying and implementing process and technical efficiencies
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 5+ years of experience in platform implementation, systems integration, or technical consulting
• Proven track record of leading technical workstreams in complex, enterprise-scale implementations
• Deep hands-on experience configuring, customizing, and deploying enterprise technology platforms
• Strong expertise in integration patterns, APIs, web services, and data exchange methodologies
• Experience defining and executing testing strategies across multiple testing phases
• Demonstrated ability to mentor and provide technical direction to junior team members
• Experience working within Agile, SAFe, or structured delivery frameworks
• Strong analytical, problem-solving, and technical documentation skills with high attention to detail

EDUCATION AND CERTIFICATIONS

• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience supporting greenfield implementations
• ServiceNow CSA
• ServiceNow CIS-ITSM

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.