Service Desk Analyst

ABOUT THE ROLE You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations. This will be a part‑time temporary position averaging 24-32 hours a week, this position will require an in‑office presence in our Minneapolis, Minnesota office. HERE'S WHAT YOU'LL DO Monitor Helpdesk: receive tickets, elevate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution. Provide end user support (problem‑solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users. Prepare, set up, and coordinate employee equipment. Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements. Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership. Adapt/modify existing hardware and software to meet specific needs. Maintain peripherals (i.e. printers). Travel may be required. May perform other duties as required. HERE'S WHAT YOU'LL NEED Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field. Knowledge of MS Windows desktop, Microsoft Office is required. Strong communication skills and innovative thinking is essential. Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user‑friendly professional manner. The hourly range for this position to be filled in our Minneapolis, Minnesota office is $21.25-$26.25 an hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex‑time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. ABOUT OUR FIRM CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living‑Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day. ABOUT WORKING HERE We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about. We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives. We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you. As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct. CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints. #J-18808-Ljbffr