Customer support specialist

At Bending Spoons, we’re striving to build one of the all-time great companies. A company that serves a huge number of customers. A company where team members grow to their full potential. A company that functions at unparalleled levels of effectiveness and efficiency. A company that creates value for shareowners at an extraordinary rate. And a company that does so while adhering to high ethical standards. In pursuit of this objective, we acquire and improve digital businesses, not to sell on, but to own and operate for the long term. The transformations we make are often deep—designed to speed up innovation, benefit customers, and strengthen business performance. Here, hierarchy is minimal and teams are small and talent-dense. We operate established products with the ambition, agility, and urgency of a startup. Across the company, we integrate AI deeply into how we work so that human judgment and machine intelligence reinforce each other. For a talented, driven, and collaborative individual, working at Bending Spoons is an opportunity to learn, make an impact, and progress their career at an exceptionally high rate. That’s our promise to such a candidate. A few examples of your responsibilities Support our users by ensuring they receive fast, helpful answers—increasingly through automated and AI-driven support systems. Identify frequent issues and opportunities, and share feedback with the product and engineering teams to enable continuous product improvement. Build and improve scalable support systems—including help centers, automated flows, and self-service experiences that help users solve problems quickly and independently. Represent Bending Spoons by addressing users’ product reviews and synthesize the resulting insights into regular reports on user sentiment, helping the wider team stay informed and act on emerging patterns. Help with the exploration and implementation of AI solutions to enhance user support and optimize internal processes, streamlining workflows and reducing inefficiencies. Stay up to date on app releases and product developments, ensuring support responses are accurate, timely, and reflective of the latest product experience. What we look for Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter. Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar. Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent. Proficiency in English. You read, write, and speak proficiently in English. What we offer Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field. An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too. All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work. Competitive pay and access to company equity at a discounted price. Typically, we offer individuals with limited experience an annual salary of £41,255 in London and €39,892 elsewhere in Europe. For a candidate that we assess as possessing considerable relevant experience, the salary on offer tends to be between £56,345 and £85,797 in London, and €54,346 and €82,557 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation that extends beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able to receive some of your pay in company equity at a discounted price, thus participating in the value creation we achieve together. If relocating to Italy, you may enjoy a 50% tax cut. Commitment & contract Permanent or fixed-term. Full-time. Location Milan (Italy), Warsaw (Poland), Madrid (Spain), or fully remote from eligible countries. The selection process In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests. They are challenging, may involve unfamiliar problems, and can take several hours. To learn more about what to expect throughout the selection process, you can find additional information here. We set the bar high and won’t extend an offer until we’re confident we’ve found the right candidate. This is why a job may remain open for months or be reposted several times. We consider all applicants for employment and provide reasonable accommodations for individuals with disabilities—please let us know through this form. Before you apply If you’ve applied before but didn't receive an offer, we recommend waiting at least one year before applying again. Bending Spoons is a demanding environment. We’re extremely ambitious and we hold ourselves—and one another—to a high standard. While this tends to lead to extraordinary learning, achievement, and career growth, it also requires significant commitment. To help you ramp up quickly and set yourself up for success, we expect you to spend most days in our Milan office during your first few months with us, regardless of your long‑term work location. It’s the best way to rapidly absorb our company culture and build trust with your new teammates. We’ll support you with generous travel and accommodation assistance. After that, you’re welcome to work from one of our offices, or remotely from approved countries—depending on what we agree at the offer stage. #J-18808-Ljbffr