Operations Clerk-I

Join in supporting the market operations of Meal Manager , a fast-growing workplace meal solution that makes team lunches simple and enjoyable.

As a Shift Lead , you will help ensure that client has the right Brand Ambassadors scheduled and supported at the right locations and times. You will work closely with local Regional Leads, Strategy & Operations teams, and Brand Ambassadors to manage hiring, onboarding, scheduling, communication, and day-to-day operational needs.

This is an excellent opportunity to grow with client, with the potential for the role to transition into a full-time opportunity.

• Support hiring, onboarding, and scheduling of Brand Ambassadors.
• Source, interview, and coordinate Brand Ambassadors for training.
• Maintain an accurate roster of candidates and ensure proper staffing coverage.
• Manage schedules, calendars, and staffing needs across assigned markets.
• Partner with Regional Leads and Strategy & Operations teams to meet staffing requirements.
• Communicate with Brand Ambassadors regarding schedules, training, operational updates, and issues.
• Collect field feedback, identify operational challenges, and communicate solutions to the appropriate teams.
• Help troubleshoot basic issues related to the Meal Manager platform and partner programs.
• Ensure Brand Ambassadors are properly set up with required systems such as Slack and payment processes.
• Maintain a high level of accuracy and productivity while managing multiple priorities.
• Identify opportunities to improve processes and operational efficiency.
• Work independently in a fast-paced environment with limited guidance.

• Prior experience in Operations, Workforce Management, Recruiting, HR, Customer Support, Sales, Hospitality, or People Management .
• Experience with hiring, interviewing, onboarding, scheduling, or coordinating employees/contract workers preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and changing requirements.
• Comfortable working independently in an ambiguous, fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to build relationships based on empathy and emotional intelligence.
• Comfortable learning new technology, internal systems, and operational processes.
• Experience with Slack, Zoom, Google Sheets, or similar collaboration and productivity tools .
• Hospitality, restaurant, catering, food service, retail, or field operations experience is a plus.

We are looking for a humble hustler who is willing to get into the details, solve problems hands-on, and continuously look for ways to improve operations. The ideal candidate is organized, highly communicative, people-focused, technology-comfortable, and able to thrive in a rapidly changing environment.