CT Product Analyst II

Summary:
The Product Analyst II (Data/Digital) will assist with the design, implementation, and ongoing management of digital & data products and services to transform the experiences of patients, families, and staff combined. The Product Analyst II (Data/Digital) will work closely with the various enterprise stakeholders of Keck Medicine of to articulate business requirements, build user stories, and identify the value proposition(s). The Product Analyst II (Data/Digital) will conduct market research to understand industry problems and find innovative solutions, as well as aid in evangelizing digital & data product offerings to the business stakeholders to continually develop and expand the product roadmap.

Minimum Education:
Bachelors Degree in a related field required.

Minimum Experience:
MUST:
Candidates must demonstrate strong communication skills in meetings and with stakeholders.
Minimum 2 years of experience in product/business analysis.
Experience in a Cerner (Oracle Health) environment required.
Development abilities in visualization tools (Tableau and Power BI) required.
Experience working with users to capture requirements and develop workflow diagrams that translate to application builds.
Experience analyzing and recommending appropriate technical solutions to support the overall enterprise (including market research).
Experience developing broader awareness of optimal use of solutions and maintaining relationships with enterprise leaders (including but not limited to clinical, business, and research areas) to support data-driven decision making.
Experience with Agile Project Management methodologies.
Experience managing multiple priorities and operating in a fast-paced, ambiguous, and complex environment with autonomy.
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
Healthcare IS experience preferred.

Accountabilities:
Customer Service: Resolves customer questions and complaints, communicates with customers, handles service problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem-solving skills, and maintains a pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
Solution Design and Development: Analyzes events, documentation, requirements, and needs to design and develop solutions to solve problems and/or meet the organizations needs. Responsible for designing, coding, and modifying websites, apps, and forms from layout to function and according to a client's specifications. Strives to create visually appealing sites that feature user-friendly design and clear navigation.
Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies, and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Acts as a subject matter expert for department functions in relation to implementing and managing responsible systems.
Technical Skills and Industry Knowledge: Familiar with multiple application systems/business functions with working knowledge of selected systems/functions. Working knowledge of industry best practices, conventions, and regulations.
Limited programming and/or integration expertise with ability to work on moderately complex assignments.
Teamwork and Project Management: Leads work efforts. Uses planning skills to manage and complete work efforts on time and on budget.
Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing nonstandard/ custom reports as required.
Training: Responsible for working with customers and/or vendors on training on new systems being implemented and rolled out for use in the departments. Responsible for assisting in training new staff members on applicable systems/applications.
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
We also appreciate timely updates on the Medical Enterprise onboarding status. Please note that the drug test must be completed within 72 hours of notification, or the offer may be withdrawn.

Background Checks
Social Security Trace confirm 7 years worked and lived, as found by SSN trace
County Criminal (Felony & Misdemeanor) 7 years
Federal Criminal 7 years
National Criminal Search (Widescreen Plus)
National Sex Offender Registry
State Healthcare Sanctions
OIG/SAM (Office of Inspector General/System for Award Management)

Employment
List 3 previous employers; at least 2 must be verified
Other Required Documents
HIPAA training acknowledgment
Application form
Temporary Worker Agreement
Harassment & Discrimination pamphlet

Medical and Immunization Requirements (All items are billable except for the Drug Screen)
Immunity Documentation (Bloodwork or Vaccination Records)
Provide documentation/titers OR vaccine records for:
MMR (Measles, Mumps, Rubella): 2 shots
Varicella (Chickenpox): 2 shots
Hepatitis B: 3 shots
Must be fully vaccinated for MMR and Varicella.

Hepatitis B Vaccination
May be declined (no exemption form required), but declination form must be on file (supplier can provide).

Tuberculosis (TB) Test
Must be completed yearly.
Documentation must show:
Date of test.
Result was read within 2448 hours.
For positive history: submit chest x-ray results.

Drug Screening 9 Panel, No THC (effective May 20, 2024)
Required substance screening for:
Amphetamines
Barbiturates
Benzodiazepines
Cocaine metabolite
Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone)
Oxycodone
Phencyclidine
Methadone
Propoxyphene

Influenza Vaccine (Current Season)
Flu season runs from November 1, 2026, through March 31, 2027. Deadline to be compliant this year is 10/31/2026.
Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st).
Facility accepts signed personal/medical exemption form. if declining vaccine, a mask is required.

COVID-19 Vaccination
Not required but strongly recommended.

Fair Chance Employment
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act