Housekeeping Supervisor

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about Clean, comfortable, and welcoming spaces help create the memorable guest experiences we’re known for. What you’ll be doing Support daily housekeeping operations across guest rooms, suites, public spaces, and back-of-house areas. Supervise, support, and guide housekeeping team members to ensure cleanliness, presentation, and guest service standards are consistently maintained. Inspect guest rooms, public spaces, and operational areas to ensure hotel brand standards and cleanliness expectations are met. Monitor room readiness, housekeeping productivity, operational flow, and guest satisfaction throughout shifts. Respond quickly and professionally to guest requests, operational concerns, and service recovery situations. Partner closely with Front Office, Engineering, Laundry, and hotel leadership teams to support seamless hotel operations and guest experiences. Assist with onboarding, training, scheduling, coaching, and operational communication for housekeeping team members. Ensure compliance with sanitation standards, OSHA regulations, chemical handling procedures, hotel safety policies, and operational guidelines. Maintain housekeeping closets, storage areas, supplies, linens, and operational equipment in clean and organized condition. Support VIP arrivals, group business, deep cleaning projects, room inspections, and special operational assignments as needed. Help foster a positive, collaborative, and guest-focused environment aligned with Sonesta’s People People philosophy. Any other duties as assigned. What great looks like Previous housekeeping, hotel, hospitality, cleaning, laundry, or facilities experience preferred. Previous leadership or supervisory experience within hospitality or housekeeping operations preferred. Strong knowledge of housekeeping operations, room inspection standards, cleaning procedures, and hospitality service expectations. Excellent communication, teamwork, organizational, and problem-solving skills. Ability to multitask and thrive in a fast-paced hospitality environment. Strong attention to detail with a focus on cleanliness, presentation, and guest satisfaction. Knowledge of sanitation procedures, OSHA regulations, chemical handling standards, and hotel safety guidelines preferred. Positive, dependable, and service-focused leadership approach. Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed. A passion for hospitality, teamwork, operational excellence, and creating exceptional guest experiences. Anticipated Pay Range & Additional Job Information Pay range $21.00 to $22.50 Non-Union: The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience. Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Benefits Medical, Dental and Vision Insurance Paid Vacation and Sick Days Holidays and Personal Days (Floaters) 401(k) Retirement Plan All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our Commitment to You Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, and federal laws, rules, or regulations. #J-18808-Ljbffr