Veterinary Receptionist

Client Service Representative (Veterinary Receptionist)Veterinary Clinic is Hiring a Client Service Representative!Position DetailsRole: Client Service Representative (Veterinary Receptionist) Status: Part-time Salary: Competitive and based on experience Schedule: Monday, Tuesday, Thursday, and Friday afternoons with alternating extended Fridays and SaturdaysSchedule DetailsMonday: 12:00 PM–6:00 PMTuesday: 12:00 PM–6:00 PMWednesday: OffThursday: 12:00 PM–6:00 PMFriday, regular week: 12:00 PM–6:00 PMEvery other Friday: 7:45 AM–6:00 PMAlternating Saturdays: 8:00 AM–12:00 PMSunday: OffBenefits HighlightsFinancial Rewards that Grow with You: Competitive pay, 401(k) matching, a 529 Savings Plan, and referral bonusesWellness & Peace of Mind: Sick Time / Paid Time Off, employee pet discounts, and access to additional wellness benefits based on eligibilityProfessional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowanceLifestyle Perks You'll Appreciate: A consistent schedule, an Employee Assistance Program, and an employee discount programLooking for a veterinary client service role where your communication, organization, and compassion can make a difference every day?Our Client Service Representatives are an essential part of the veterinary care team. As one of the first and last people our clients interact with, you'll help create a welcoming, professional experience while supporting efficient hospital operations and exceptional patient care.Why You'll Love It HereConsistent weekday schedule with Wednesdays and Sundays offCollaborative environment where front-desk and medical teams work togetherMeaningful relationships with clients and their petsOpportunities to strengthen your veterinary knowledge and customer-service skillsProfessional development and continuing education supportA role where your organization and communication directly support excellent patient careWhat You'll DoGreet clients and their pets warmly and professionallyAnswer incoming phone calls, emails, and client questionsSchedule, reschedule, confirm, and coordinate appointmentsCheck clients and patients in and out efficientlyMaintain a friendly, professional, and welcoming front-desk environmentAddress client concerns and escalate medical or management issues when appropriateCommunicate clinic policies, estimates, payment requirements, and appointment instructions clearlyVerify client and patient information at every visitMaintain accurate client and patient recordsReview appointment schedules and prepare for upcoming visitsCoordinate drop-offs, pick-ups, surgeries, procedures, and technician appointmentsMonitor appointment flow and communicate delays to clientsAssist with obtaining medical records from other veterinary hospitalsPrepare and process invoices and paymentsReview estimates with clients and obtain required approvalsProcess refunds, deposits, and other financial transactions according to hospital policyMaintain accurate cash-drawer and payment recordsAssist with daily opening and closing proceduresEnter and update patient information accuratelyAssist with prescription refill requests according to hospital protocolRoute medication and medical questions to the appropriate veterinary team memberPrepare records, forms, and client documents as neededMaintain confidentiality of client and patient informationKeep the reception area clean, organized, stocked, and professionalCoordinate communication between the front desk and treatment areasSupport doctors and technicians with client communication as neededFollow hospital safety, sanitation, and emergency proceduresWhat You'll BringExcellent customer-service and communication skillsProfessional, respectful, and positive approach to clients and coworkersStrong organizational and multitasking abilitiesCommitment to accurate scheduling, records, invoices, payments, and client informationAbility to remain calm and professional during busy or challenging situationsCompassionate approach to clients and their petsStrong attention to detail and dependable follow-throughCollaborative, team-first mindsetAbility to maintain confidentiality and exercise good judgmentCommitment to providing knowledgeable, efficient, and compassionate serviceThe Extras You'll Actually FeelA role where your work directly impacts the client experienceMeaningful collaboration with veterinarians, technicians, assistants, and fellow CSRsOpportunities to continue learning about veterinary medicine and patient careA predictable schedule that makes planning life outside the hospital easierThe satisfaction of helping every client and patient feel welcomed and supportedBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that reflects your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree or discounted lab work for employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!If you're a customer-service professional who enjoys helping people, staying organized, and contributing to a collaborative veterinary team, we'd love to meet you.Apply today and take the next step in your veterinary career!Diversity, equity, inclusion, and belonging are core values at our hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.