Veterinary Receptionist

Client Service Representative (Veterinary Receptionist) Veterinary Clinic is Hiring a Client Service Representative! Position Details Role: Client Service Representative (Veterinary Receptionist) Status: Part-time Salary: Competitive and based on experience Schedule: Monday, Tuesday, Thursday, and Friday afternoons with alternating extended Fridays and Saturdays Schedule Details Monday: 12:00 PM6:00 PM Tuesday: 12:00 PM6:00 PM Wednesday: Off Thursday: 12:00 PM6:00 PM Friday, regular week: 12:00 PM6:00 PM Every other Friday: 7:45 AM6:00 PM Alternating Saturdays: 8:00 AM12:00 PM Sunday: Off Benefits Highlights Financial Rewards that Grow with You: Competitive pay, 401(k) matching, a 529 Savings Plan, and referral bonuses Wellness & Peace of Mind: Sick Time / Paid Time Off, employee pet discounts, and access to additional wellness benefits based on eligibility Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance Lifestyle Perks You'll Appreciate: A consistent schedule, an Employee Assistance Program, and an employee discount program Looking for a veterinary client service role where your communication, organization, and compassion can make a difference every day? Our Client Service Representatives are an essential part of the veterinary care team. As one of the first and last people our clients interact with, you'll help create a welcoming, professional experience while supporting efficient hospital operations and exceptional patient care. Why You'll Love It Here Consistent weekday schedule with Wednesdays and Sundays off Collaborative environment where front-desk and medical teams work together Meaningful relationships with clients and their pets Opportunities to strengthen your veterinary knowledge and customer-service skills Professional development and continuing education support A role where your organization and communication directly support excellent patient care What You'll Do Greet clients and their pets warmly and professionally Answer incoming phone calls, emails, and client questions Schedule, reschedule, confirm, and coordinate appointments Check clients and patients in and out efficiently Maintain a friendly, professional, and welcoming front-desk environment Address client concerns and escalate medical or management issues when appropriate Communicate clinic policies, estimates, payment requirements, and appointment instructions clearly Verify client and patient information at every visit Maintain accurate client and patient records Review appointment schedules and prepare for upcoming visits Coordinate drop-offs, pick-ups, surgeries, procedures, and technician appointments Monitor appointment flow and communicate delays to clients Assist with obtaining medical records from other veterinary hospitals Prepare and process invoices and payments Review estimates with clients and obtain required approvals Process refunds, deposits, and other financial transactions according to hospital policy Maintain accurate cash-drawer and payment records Assist with daily opening and closing procedures Enter and update patient information accurately Assist with prescription refill requests according to hospital protocol Route medication and medical questions to the appropriate veterinary team member Prepare records, forms, and client documents as needed Maintain confidentiality of client and patient information Keep the reception area clean, organized, stocked, and professional Coordinate communication between the front desk and treatment areas Support doctors and technicians with client communication as needed Follow hospital safety, sanitation, and emergency procedures What You'll Bring Excellent customer-service and communication skills Professional, respectful, and positive approach to clients and coworkers Strong organizational and multitasking abilities Commitment to accurate scheduling, records, invoices, payments, and client information Ability to remain calm and professional during busy or challenging situations Compassionate approach to clients and their pets Strong attention to detail and dependable follow-through Collaborative, team-first mindset Ability to maintain confidentiality and exercise good judgment Commitment to providing knowledgeable, efficient, and compassionate service The Extras You'll Actually Feel A role where your work directly impacts the client experience Meaningful collaboration with veterinarians, technicians, assistants, and fellow CSRs Opportunities to continue learning about veterinary medicine and patient care A predictable schedule that makes planning life outside the hospital easier The satisfaction of helping every client and patient feel welcomed and supported Benefits You Can't Beat Financial Benefits A flexible approach to compensation that reflects your skill set and future performance 401(k) matching & Roth Retirement Savings Plan Flexible Spending Account (full-time only) 529 Savings Plan Tuition Support Program (full-time only) Referral bonus program Wellness Benefits Health insurance, including medical, dental, and vision (full-time only) Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only) Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply. Sick Time / Paid Time Off Free or discounted lab work for employee pets Pet discounts on services and products Pet food discount program Workplace Benefits Quarterly Team Rewards Bonus Program Professional development opportunities Continuing education allowance Uniform allowance Lifestyle Benefits Six paid holidays (full-time only) Employee Assistance Program Employee discount program Join Our Team! If you're a customer-service professional who enjoys helping people, staying organized, and contributing to a collaborative veterinary team, we'd love to meet you. Apply today and take the next step in your veterinary career! Diversity, equity, inclusion, and belonging are core values at our hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.