Call Center Representative

Patient Support Call Center Representative

Located: Houston TX 77038

Work Location: On-site

Job Description

We are seeking dependable, customer-focused candidates to join the Patient Support Call Center team. In this role, you will assist patients who rely on medical monitoring devices by providing support, answering questions, and helping address their needs to ensure a positive patient experience.

The ideal candidate will have strong communication skills, patience, attention to detail, and the ability to work in a fast-paced environment while handling sensitive patient concerns professionally.

Key Responsibilities

• Assist patients who use medical monitoring devices by phone.

• Answer incoming calls and provide patient support and guidance.

• Address patient questions, document interactions, and escalate concerns when necessary.

• Maintain accurate patient records and follow established procedures.

• Communicate professionally and demonstrate empathy when assisting patients.

• Work collaboratively with team members to ensure quality service and timely assistance.

Schedule Requirements

• On-site position: Candidates must be able to work at the designated facility.

• Flexible scheduling required: This is not a Monday–Friday position.

• Weekend availability: Candidates must be available to work at least one day during the weekend.

• Candidates should have open availability and be flexible with assigned shifts and schedules.

Ideal Candidate

• Excellent verbal communication and customer service skills.

• Patient, professional, and empathetic when assisting others.

• Strong attention to detail and documentation skills.

• Comfortable working with computers and handling multiple tasks.

• Reliable, punctual, and flexible with scheduling.

• Previous call center, customer service, or patient support experience is a plus.

Pay Details: $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.