Account Manager

Account Manager

AlphaGraphics Lewisville is a locally owned and operated Marketing, Communications, Signs and Printing Company with a passion for customer service and partnering with businesses to achieve their goals. We are currently looking for an Account Manager. The ideal candidate is someone who is passionate, enthusiastic and highly collaborative. Our business puts the customer first and aims to deliver high-quality service in every customer interaction, which is why we're looking for a dependable teammate that is driven by the opportunity to contribute to the success of a local business. We are a small and fast-paced team that is fully invested in the success of our company and our reputation in the community. As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

• Answering clients' questions and concerns via phone, email, and in-person
• Processing incoming leads and creating estimates
• Calling clients and prospects to review their estimates, artwork, and orders
• Gathering and sharing clients' requirements with our graphic designers
• Creating and reviewing print specs and artwork pre-production to ensure quality of printed materials
• Generating sales orders and processing payments
• Keeping clients up-to-date on the status of their project
• Identify and pursue cross-sell/up-sell opportunities
• Coordination of signage site surveys as needed
• Ability to learn new CRM system and other technology
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications:

• Account Management experience is preferred
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! Compensation: $18.00 - $20.00 per hour