Business Development Manager

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and TalentBridge. Implements, revises, and sustains policies, procedures and programs. Responsible for generating profitable sales to meet new account and financial objectives, including gross margin. Implements effective sales strategies. Executes new business through prospecting, networking, and major account management activities, including pricing and negotiating contacts. Typically works on projects and initiatives that span 3 – 12 months. 

PRINCIPAL DUTIES:

1. Calls on prospective customers to understand their talent acquisition strategy and needs.

2. Develops and sells customer solutions based on their staffing/recruiting needs.

3. Closes sales and expands relationships, resulting in increased revenue, gross margin, and placements. 

4. Documents calls and results in CRM, adhering to established documentation guidelines. 

5. Develops and maintains customer relationships with new and current customers and develops key strategic partnerships.

6. Discusses customer needs, problems, or complaints, and arranges for meetings between customers or prospective customers and representatives of various company functional areas. 

7. Analyzes customer and industry/market trends and competitor activity and adjusts sales strategies accordingly.

8. Drives the RFP process with timely quoting and the delivery of effective presentations, including coordination of the proposed service/work plan and closing the sale.

9. Enters and updates customer and prospective customer data in appropriate tracking systems, and prepares reports as required.

10. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. 

11. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues. 

12. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

13. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community. 

14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years’ experience. 

2. Experience in sales or marketing, or related experiences.

3. High-functionality knowledge of Microsoft Office Suite to include calendaring and scheduling.

4. Performs work under some supervision. 

5. Handles moderately complex issues and problems and refers the more complex issues to higher-level staff. 

6. Possesses comprehensive knowledge of subject matter, including the labor market, staffing industry and workforce development environment.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. 

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment, or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel required. 

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)