Account Executive (Account Manager)

Job Description

Job Description

Account Executive (Account Manager)

Location: Springfield, MA

Type: Full-Time

Overview

At Market Mentors, we don’t just manage accounts; we drive outcomes. We operate as an extension of our clients’ teams, aligning strategy, execution, and performance to deliver measurable growth.

We are looking for an Account Executive who thrives in a fast-paced, integrated marketing environment. This role is responsible for owning client relationships, driving execution across teams, and ensuring work is delivered accurately, on time, and aligned with business objectives.

This is a high-visibility role that requires accountability, initiative, and the ability to lead both clients and internal teams with confidence.

What You’ll Do

Account Management

• • Own the full client lifecycle, from onboarding through ongoing engagement
  • Serve as the primary point of contact for assigned clients
  • Lead regular client communications, including status updates, reporting, and strategic discussions
  • Strategic planning through execution

Delivery Excellence

• • Ensure all deliverables are accurate, on time, and aligned with expectations
  • Maintain visibility into project status, timelines, and resourcing
  • Proactively identify risks and solve issues before they impact delivery
  • Uphold quality control across all work streams

Client Service & Growth

• • Deliver exceptional client service that builds trust and long-term relationships
  • Identify opportunities to expand services and drive account growth
  • Bring forward ideas, insights, and recommendations that add value
  • Actively contribute to client success and retention

Team Liaison

• • Collaborate closely with internal teams including digital, creative, PR, and media
  • Translate client needs into clear, actionable direction for internal teams
  • Ensure alignment across all disciplines for integrated execution
  • Keep communication flowing and teams accountable

Opportunity Identification

• • Proactively identify new opportunities within existing accounts
  • Support proposal development and scope expansion
  • Partner with leadership on strategic growth initiatives

Problem Solving

• • Address challenges quickly and effectively with a solutions-first mindset
  • Navigate client feedback and internal constraints with professionalism
  • Drive resolution while maintaining strong relationships

What We’re Looking For

• • 3–5+ years of account management experience in an agency or related environment
  • Strong understanding of integrated marketing (digital, traditional, PR, content)
  • Exceptional communication and organizational skills
  • Ability to manage multiple clients and priorities simultaneously
  • Proactive, solutions-oriented mindset
  • High level of accountability and ownership
  • Comfort working in a fast-paced, deadline-driven environment

What Success Looks Like

• • Clients view you as a trusted partner, not just a point of contact
  • Work is delivered accurately, on time, and aligned with strategy
  • Opportunities for growth are consistently identified and acted upon
  • Internal teams are aligned, informed, and operating efficiently
  • You bring ideas forward, not just questions

Why Market Mentors

We are a fully integrated marketing agency that connects strategy, creativity, and performance to drive real business results. Our team operates with urgency, accountability, and a shared commitment to delivering exceptional work.

You’ll be part of a team that:

• • Works collaboratively across disciplines
  • Values initiative and problem-solving
  • Is committed to continuous improvement and innovation
  • Operates as a true partner to our clients

If this describes you, send us your resume with a cover letter of why we should meet.

Market Mentors, LLC, 155 Brookdale Drive, Springfield, MA 01104

Great benefits include PTO, health, life, and 401(k). Fun and creative working environment.

EOE