Administrative Specialist

Role: Administrative Specialist (Part-Time, Office-Based) Job Location: Leesburg, Virginia (Monday-Friday, 10 AM-3 PM) Join Synergy HomeCare as an Admin Specialist and be the first point of contact for prospective clients, family members, and referral sources. Help deliver exceptional service while making a meaningful difference in the lives of those we serve. About Us: At Synergy HomeCare, we build connections and forward momentum in people's lives. We believe that our purpose is to provide the best care possible. Join us today and be part of the Synergy Effect! Benefits Part-time role with the opportunity to become full-time based on performance Competitive pay with direct deposit and bi-weekly payroll Twice-yearly performance reviews with potential salary increases Ongoing training and career development Overtime and holiday pay Employee recognition, incentives, and rewards! Hiring Process Submit Your Resume Schedule for a Virtual Interview Receive a Job Offer Complete Your Requirements Attend Day 1 Orientation and Training Start Your Career with Us! Easy to Get Hired! Responsibilities: Answer inbound calls, emails, and web inquiries from prospective clients, family members, and referral sources in a timely, professional, and compassionate manner. Provide clear information about Synergy HomeCare services, care options, pricing structures, and processes. Conduct initial intake interviews to gather demographic, medical, functional, and social information needed to determine service needs. Enter and update all client information accurately in the client management system. Schedule in-home assessments, consultations, and follow-up calls for the Care Manager or Director of Operations. Coordinate with internal team members to ensure seamless transition from initial intake to care planning and service start. Training Follow-ups, Hiring Support, and Employee Life Cycle. Requirements: High school diploma or equivalent. 1-2 years of experience in home care, healthcare, senior services, or customer service role involving direct client contact. Strong phone and interpersonal communication skills; comfortable talking with seniors and families in stressful or emotional situations. Excellent organizational skills with strong attention to detail and accuracy. Proficient with computers and common office software (e.g., Microsoft Office, electronic client management systems, CRM - AxisCare, Training Tools - Care Academy). Ability to multi-task, prioritize, and work in a fast-paced environment. Demonstrated professionalism, discretion, and respect for confidentiality (HIPAA compliance).

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