Front of House Manager

Chick-fil-A Oregon (OH) – Front of House Manager

Wage Range $20-24 per hour

A Front of House Manager at Chick-fil-A Oregon is a leadership role responsible for overseeing front-of-house operations, ensuring excellence, and building a culture of hospitality, growth, and care. This role combines hands-on leadership with operational oversight to deliver strong guest experiences and develop Team Members and Leaders.

If you thrive in a purpose-driven, team-oriented environment centered on service and respect, this is an opportunity to make a meaningful impact in the Oregon community. You will model servant leadership, develop others, and ensure every guest receives fast, friendly, and remarkable service.

In this role, you oversee FOH operations including guest service, order taking, dining room hospitality, drive-thru execution, and guest flow. You lead Team Members and Shift Leaders in real time to maintain smooth, efficient operations in a clean, welcoming environment. You coach performance, uphold standards, and step in as needed to support the shift.

This fast-paced position requires strong communication, situational awareness, and the ability to manage multiple priorities. Successful Front of House Managers lead with urgency and care while maintaining high standards for speed, accuracy, hospitality, and teamwork.

Role

As a Front of House Manager at Chick-fil-A Oregon, you are stepping into a key leadership role, responsible for guiding our team, driving operational excellence, and fostering a culture of growth and hospitality.

Managers serve as both strategic leaders and hands-on support, ensuring that the restaurant runs smoothly while empowering Team Members to reach their full potential. This position involves overseeing specific areas of the restaurant’s operations, leading shifts, coaching Team Members and Leaders, and collaborating closely with the leadership team to achieve performance goals.

Availability & Role Requirements

• Minimum Full-Time Availability: 32+ hours a week
• Be available to lead at least 2 closing shifts per week (start at 4pm), with one of those closes being either Friday or Saturday
• Ability to lift 50 pounds
• Ability to be on your feet for extended periods of time
• Willingness to become ServSafe certified  

Pay Rate

•  $20 – 24/ hour

Exact rate depends on availability and experience.

Reports to: Director and Operator.

Our Vision

To glorify and honor God by being Oregon’s most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values

Servant Leadership – We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence . We embrace feedback, overcome challenges and take ownership

Our Guest Experience

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing

• Ownership of the entirety of the FOH guest experience (all destinations, dayparts, etc.)
• Oversee and improve all FOH operational systems and processes
• Aware of the staffing for all days and dayparts in the FOH
• Lead, train, and develop the entire FOH Team Leader Team to run great shifts
• Lead, train, and develop all FOH Team Members to serve guests well
• Create and update individual scoreboards for direct reports
• Troubleshoot issues with IT, equipment, and systems/processes in the FOH
• Lead monthly FOH Team Leader meetings
• Organize and provide strategy around achieving our thematic goal as it pertains to the FOH
• Conduct bi-annual performance reviews for team leaders and team members
• Ensuring interpersonal team member relationships are strong and healthy
• Support and mentor Team Members, Shift Leaders to build a cohesive and effective team.
• Collaborate with the leadership team on strategic planning, goal setting, and performance analysis.
• Handle and resolve guest concerns with professionalism and empathy
• Maintain a hands-on presence, working alongside the team during peak hours.
• Close at least two nights per week, including either a Friday or Saturday night (required).
• All other tasks as assigned

Qualifications

• Must be eligible to work in the United States
• Must have reliable transportation
• Previous leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A Oregon values.

Key Performance Indicators

• Quality and Quantity of FOH Leader Team
• Guest Experience Scores
• OSAT
• Attentive and Friendly Team Members
• Cleanliness
• Fast Service
• Order Accuracy
• Smart Shopper Report

Benefits

• Flexible scheduling
• Closed on Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities twice a year
• Employee meal
• Health, dental, and vision insurance options
• Leadership Growth Opportunities  

Growth Path

Manager → Director

Location

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Chick-fil-A is known for quality food, genuine hospitality, and its Original Chicken Sandwich. Founded by S. Truett Cathy, the brand has grown while remaining committed to caring for people and serving local communities. Each restaurant is operated by a local independent franchise Owner Operator who invests in their Team Members and guests. Chick-fil-A restaurants are always closed on Sundays.