Accounts Receivable Specialist

Accounts Receivable Specialist

Points North, the leading software company in the compliance and reporting space, is seeking an Accounts Receivable Specialist. The Accounts Receivable Specialist will manage customer cancellation and refund requests, issue invoices, post customer payments to accounts, assist with collections on past-due accounts, and reconcile billing discrepancies. You will verify billing information for new customers and place holds on services for existing customers if their information is out of date. You will also assist the Accounting Manager with month-end responsibilities related to accounts receivable and other customer-related activities.

What You'll Be Doing:

• Manage customer cancellation and refund requests with professionalism, care, and a focus on creating a smooth customer experience
• Maintain accurate customer master data to help ensure billing, reporting, and account information stay clean and reliable
• Process and post customer payments accurately and timely, supporting healthy cash flow and strong financial operations
• Manage usage-based invoicing with attention to detail, helping customers receive clear, accurate, and timely billing
• Respond to customer inquiries in a helpful, solutions-oriented way while collaborating with internal teams as needed
• Research and reconcile billing issues, bringing curiosity, follow-through, and accuracy to resolve discrepancies
• Provide miscellaneous finance support that helps the Accounting team stay organized, responsive, and ready for month-end activities

What We Are Looking For:

• A highly organized, detail-oriented approach with a commitment to maintaining accurate records and keeping important information on track
• Strong customer service skills and the ability to communicate clearly, professionally, and helpfully with customers and teammates
• Flexibility and a positive mindset when adapting to changing priorities, processes, or business needs
• A process improvement mindset, with an interest in finding smarter, more efficient ways to get work done accurately
• Curiosity and enthusiasm for learning new tools and technology, including how AI can support efficiency, accuracy, and continuous improvement

Qualifications:

• Associates or Bachelor's Degree in Accounting, or equivalent and relevant experience
• 2+ years of professional accounting experience, bonus if within a SaaS or recurring revenue environment
• 1+ years of billing experience, preferred
• 1+ years' experience with ERP or Accounting software, QuickBooks preferred
• 1+ years' experience with CRM systems, HubSpot preferred
• Willing to work in a hybrid environment (1-2x/week in office) out of our Bloomington, MN HQ

At Points North, we believe that taking care of our team is the foundation of our success. That's why we've created a benefits package designed to support you both personally and professionally:

• Health Insurance: Comprehensive medical, dental, and vision plans are available to keep you and your family healthy.
• Retirement Savings: Invest in your future with employer-matching contributions to a SIMPLE Traditional and/or ROTH IRA plan.
• Time Off: Generous PTO, paid holidays, and Volunteer Time Off (VTO) are offered so that you can take time to recharge and give back to what matters to you.
• Growth Opportunities: Professional development is encouraged whether it be in training, certifications, or other opportunities to boost your career.
• Flexibility: Depending on the role, remote or hybrid arrangements may be made available to fit your lifestyle and business needs.

For this position, the base salary range is $60,000.00 - $65,000.00 per year, plus annual bonus eligibility. Final compensation determinations will reflect your unique experience, skills, and the responsibilities of the role.

At Points North, you'll find an energizing, ambitious and supportive workplace where your contributions make a real impact. Ready to join our team? Apply today to take the next step in your career!