SENIOR ADMINISTRATIVE ASSISTANT- TEMP

Cary is seeking a detail-oriented and customer-focused individual to serve as a Senior Program Assistant within the Parks, Recreation and Cultural Resources Department. This position serves as a primary point of contact for citizens by responding to 311 cases, assisting with registrations and account support, providing technical assistance with RecTrac and Rosterfy systems, and supporting departmental projects and initiatives. The ideal candidate will possess strong customer service and communication skills, the ability to manage multiple priorities, and the ability to quickly learn new software and technologies while handling sensitive information with professionalism and discretion. Candidates must be able to work a flexible schedule with primary work hours being weekdays between 8 AM and 5 PM. This is a part-time, non-benefited, year-round position, approximately 20 hours per week, with a maximum of 999 hours annually. Monitors, prioritizes, and responds to Parks, Recreation and Cultural Resources 311 cases and phone calls, providing timely, accurate, and customer-focused service as a primary customer service representative for the department Researches and resolves citizen inquiries independently and escalates issues to appropriate staff when necessary Assists citizens with program registration, facility reservations, account maintenance, and general department services Provides technical assistance and troubleshooting support related to RecTrac, Rosterfy, Salesforce, and other department software systems Maintains and updates customer accounts and records while ensuring confidentiality and accuracy of sensitive information Maintains knowledge of current department programs, services, events, policies, and procedures in order to provide accurate information to the public Supports departmental initiatives and projects Assists with data entry, report preparation, recordkeeping, and tracking of project information Identifies opportunities to improve administrative workflows, customer service procedures, and operational efficiency Processes payments and assists with basic financial troubleshooting Distributes incoming mail and departmental materials Researches and gathers resources, maintains inventory, and orders office supplies as needed Ensures citizens and patrons receive exemplary customer service in all interactions Performs other job-related duties as assigned. General knowledge of standard office practices, procedures, and customer service principles General knowledge of computer systems and office software applications including Microsoft Office Suite and database management systems Working knowledge of registration or recreation management software Ability to learn and utilize various software systems and technologies quickly and effectively Ability to manage multiple assignments and priorities simultaneously Ability to research, analyze, and resolve customer concerns independently and professionally Ability to communicate effectively with coworkers and the public both verbally and in writing Ability to maintain confidentiality and appropriately handle sensitive customer information Ability to understand and follow oral and written instructions with accuracy and attention to detail Ability to identify process improvements and proactively address operational needs Skill in the operation of standard office equipment Ability to maintain electronic filing and recordkeeping systems Education and Experience Requires a combination of education and experience equivalent to an associate's degree. Requires a minimum of 2 years of experience in customer service or administrative support. Preference will be given to candidates who possess at least one of the following: Some experience working with registration software, database systems, or customer account management systems Some experience troubleshooting software or providing technical assistance to customers Physical Requirements Work in this class requires an employee to be able to hear and talk in order to communicate with the public and with groups under instruction. Visual acuity is needed to read typewritten and handwritten materials and to view a computer terminal. Work in this class is primarily clerical and may require sitting and use of a computer for extended time periods. Conditions of Employment Requires possession of a valid driver's license with an acceptable driving record. Requires drug testing and background check (which may include criminal history check, SBI fingerprinting, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment. #J-18808-Ljbffr Town of Cary