Director OF Continuous Improvement

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About The Team The Director, Shared Services Enablement leads the operational backbone of the enablement organization, orchestrating the people, programs, and processes that allow the enablement function to deliver at scale. This role leads a blended team across Learning Experience Design (LXD), Communications, and Program Success, while owning enablement planning and performance cadences and driving content readiness for major moments such as Sales Kickoff and Rising. The ideal leader is a self-starter who thrives in ambiguity, communicates with clarity, and brings rigor to team leadership, planning, and execution. About The Role Key Responsibilities Enablement Planning & Performance Cadence Own the operating rhythm that keeps the enablement organization aligned and accountable, including managing project intake, shaping the planning approach and cadences, and rolling up a prioritized organizational plan. Lead Quarterly Business Reviews (QBRs) — from narrative and preparation through results tracking and executive presentation. Connect inputs across the organization into a clear, forward-looking plan and a credible view of impact. Communications Leadership Lead the enablement communications team, partnering closely with Employee Communications to ensure alignment, consistency, and reach across the organization. Set the strategy and approach for enablement messaging — triaging the best channel, identifying the right stakeholders, gathering accurate inputs, sequencing communications, and ensuring the right message reaches the right audience at the right time. Content Readiness for Strategic Activation Moments Lead enablement's contribution to flagship events, including Sales Kickoff and Rising. Partner with Experience Marketing — who owns the overall event — to ensure enablement content is scoped, developed, and delivered with quality and on time. Own the enablement workstream end to end, including content planning, stakeholder coordination, and readiness. Learning Experience Design (LXD) Leadership Manage the LXD function, set quality standards, prioritize the design backlog, and ensure on-time delivery of learning experiences. Apply working knowledge of learning design to guide the team toward instructionally sound, learner-centric outcomes. Program Success & Delivery Operations Manage the team responsible for the operational execution of enablement programs, including webinar scheduling and production support, coordination with Business Technology (BT), participant communications and learner support, purchase order (PO) management, and survey execution. About You Basic Qualifications 10+ years of progressive experience in GTM enablement or related operational experience within a B2B SaaS environment 3+ years managing operational teams with blended resources (e.g., Learning Experience Design, Program Managers, Communications, etc.). Demonstrated experience leading teams that include a mix of internal employees and external partners — setting clear expectations, developing talent, and holding the team accountable to quality and outcomes Other Qualifications Knowledge of learning design: understands instructional design principles, modalities, and the LXD process well enough to guide a design team toward strong learner outcomes, even without being the hands-on designer. Stakeholder management and cross-functional partnership: builds strong working relationships across functions (Employee Communications, Experience Marketing, BT, and field leadership) and earns trust as a reliable partner. Program and project management discipline: strong instincts for structure, timelines, dependencies, and risk, without becoming overly process-heavy. Business and learning analytics literacy: able to interpret program data and survey results to inform decisions and tell the story of enablement impact. Executive presence and storytelling: able to translate operational detail into a clear narrative for senior leaders, particularly in QBR and planning forums. Preferred: experience leading enablement, L&D, or shared services operations at a SaaS or enterprise technology company; familiarity with supporting large-scale events (SKO, customer conferences, or equivalent) from a content or enablement workstream perspective; experience designing and running planning and QBR cadences for cross-functional leadership audiences. Personal Attributes Strong communicator: crisp written and verbal communication, with the judgment to know when to draft, when to delegate, and when to facilitate alignment between others. Detail oriented: brings rigor to plans, trackers, communications, and deliverables, catching the small things that protect large outcomes. Operates in ambiguity: comfortable defining the problem, building the plan, and moving forward without a fully formed playbook; can structure work where none exists. Self-starter: identifies what needs to happen and drives it without waiting for direction, bringing energy and ownership to every workstream. Prioritization and decision-making: comfortable making trade-offs in a high-volume environment, balancing strategic priorities against incoming demand. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. Primary Location: USA.CA.Home Office Primary Location Base Pay Range: $197,200 USD - $295,800 USD Additional US Location(s) Base Pay Range: $178,500 USD - $317,000 USD Additional Considerations: If performed in Colorado, the pay range for this job is $187,800 - $281,800 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 08/21/2026 Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Equal Opportunity Statement Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email View email address on click.appcast.io. #J-18808-Ljbffr