Customer Development Manager (New England Remote)

POSITION OVERVIEW The Customer Development Manager is responsible for functional management, leadership and execution of all sales related activities for the BJ’s account. The individual will support the team with Nestlé’s corporate systems (Osprey) and customer systems (Market6, DemandTec, etc.). KEY RESPONSIBILITIES Develop strategic and winning relationships throughout BJ’s portfolio. Focus on divisional wins such as displays, distribution gains, ACV enhancement. Build strong working relationships with internal teams including Customer Strategy, Finance, and Customer Service. Understand the customer’s go‑to‑market model including Category Management strategy. Deliver target Budget plan and new product distribution goals. Execute brand and category growth strategy that aligns with the customer. Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals. Maintain clear understanding of customer objectives and coordinate with RVP to develop operational plans to manage execution and measure results. Foster and grow existing and new relationships within the account, gaining a deep understanding of current and future customer needs. Educate business partners on products, retail goals, and measurement of success. Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, and pricing. Manage daily business with customers, including UPC product/item setup, maintenance, logistics and inventory management. Sell‑in new products and promotions to qualified retailers; ensure full‑line distribution of products. Work with customers to implement retail initiatives and monitor retail standards. Oversee contract management focusing on strategic alignment and strengthening both the customer and NHSc market position. Work with agencies to input Trade Investment Management (Osprey): system input, trade fund management, direct sales forecasting and projection activities for the company. Strong trade management/budget processing with focus on ROI. Monthly reporting, sales analytics and insights; understand go‑to‑market strategy and maximize sales efficiency. P&L management within the account coverage. Perform other duties as required. EXPERIENCE AND EDUCATION REQUIREMENTS Bachelor’s degree in business or related field preferred. 5+ years’ experience preferred; minimum 2 years managing large customers. Strong relationships and/or experience with BJ’s or a similar retailer. Sales experience in the Grocery, Drug and/or Mass retail channel(s) required. Prior experience with BJ’s is preferred. Experience in consumer goods and vitamins & supplements highly preferred. Prior experience using syndicated data to determine customer needs and establish effective pricing and promotional activities that increase sales and market share. Knowledge of project management; experience setting up and managing projects in a complex, fast‑moving environment. Knowledge of relationship management and partnering to build initiatives that deliver on goals. Strong cross‑functional relationships with assigned accounts. Proficient in MS Office Suite (Word, Excel, PowerPoint, etc.). P&L management and strong financial acumen. SKILLS Ability to manage multiple priorities across multiple brands/categories. High level of organizational skills, good written and oral communication skills. Ability to work independently and meet deadlines. Must be able to multi‑task and follow up when responses are needed. Deep understanding of the assigned customer and how to develop demand‑creation plans. Creativity and willingness to explore “unchartered” territory for recommendations and goals. Dynamic leadership; ability to push past obstacles and overcome objections. Listen to customers, gain insights and move objectives forward. Articulate communicator who can quickly synthesize data. COMPENSATION AND BENEFITS The approximate pay range for this position is $110,000 to $130,000. Benefits include a 401(k) with company match, comprehensive healthcare coverage and a competitive total rewards package. Incentives and benefit packages may vary based on the position. DIVERSITY AND INCLUSION We are an inclusive workplace committed to hiring veterans, people with disabilities, and all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. EQUAL EMPLOYMENT OPPORTUNITY The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to protected characteristics. If you require special accommodations in the recruitment process, please contact View email address on click.appcast.io or dial 711 and provide this number to the operator: View phone number on click.appcast.io. #J-18808-Ljbffr Nestlé Health Science