Enterprise Account Manager

Company Description

Parallel is the largest TikTok-focused organic content network, managing 10,000+ accounts delivering high-quality traffic and impressions for enterprise brands. We deliver organic reach at a fraction of what brands pay on paid social. Our clients span mobile apps, e-commerce, iGaming, entertainment, and more.

Role Description

You'll proactively manage Parallel campaigns end-to-end, ensuring clarity of scope, high-quality delivery within scope, timelines and deliverables. You will act as a trusted advisor to Parallel clients built for long-term growth; deepening relationships by continually providing insights and alpha to their paid UA teams.

Responsibilities

• Own the full campaign cycle for enterprise contracts; stepping in before contracts close to develop rapport and provide clarity on internal direction.
• Work directly with content managers to ensure all targets, timelines, and goals are met. 
• Collaborate directly with clients to confirm KPIs, attribution setup, measurement cadence.
• Collect brand guidelines, asset libraries, approved messaging, restricted topics from clients and convert them into standardized campaign briefs for content managers to operate from
• Write reports for VP/SVP-level growth and performance marketing buyers
• Report on campaign performance on a regular cadence to clients; knowing the balance between hard numbers and narrative.
• Collaborate with Content Team on campaign structure, content styles and formats, and goal setting
• Help build and refine standard reporting materials, cadences, and workflows.
• Respond to clients immediately and prioritize client request

Qualifications

• 3+ years of enterprise account management experience
• 1+ years of experience of account management in a media or marketing context
• 1+ years experience building relationships with performance marketing, UA, or growth leaders at mobile app, ecommerce, or digital media companies
• Familiarity with the performance marketing ecosystem (paid social, UA, organic, creator/influencer)
• Experience managing complex, multi-stakeholder relationships

Archetype

A self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath. You have experience working with clients, and managing their expectations while managing internal resources to optimize client success. You have experience working at a media publishing business in a client-facing role; working with clients to align on expectations, measure marketing impact with custom attribution work, and proactively making presentations and reports for clients.

Comp & Work Structure

$100,000 Base

Bonus tied to retained media spend ($10k - $50k)

Full-time In-person in our NYC office, 5 days per week