Memberships Advisor (Inside Sales Representative)

Inside Sales Representative

We are seeking a driven and people-focused Inside Sales Representative to join our inbound team. In this role you will connect with prospective and current community members over the phone and in-person, introduce them to Vamos Health's membership model, and guide them through enrollment. This is a fast-paced, metric-driven environment where your communication skills, bilingual fluency, and persistence translate directly into impact and earnings.

You do not need a background in healthcare you need the ability to have a real conversation, overcome objections, and close. We'll teach you the rest.

Base Pay

Base Hourly Wage $15.15 per hour

Classification Non-exempt

Per-Sale Bonuses A bonus is earned for every membership sold, regardless of volume there is no minimum threshold before bonuses begin:

• Core Membership $10 per enrollment
• Vital Membership $6 per enrollment
• Vamos+ Membership $6 per enrollment
• VamosTele Membership $7 per enrollment
• VamosOB Membership TBD

Inside Sales Representatives are not subject to chargebacks. All bonuses earned are final once the pay period closes.

Sales Targets 40 CMEs per pay period

Quality & Conduct Standards In addition to sales volume, representatives are evaluated on:

• Call quality and professionalism on every interaction
• Accuracy of enrollment data entered into Hint / Cerebro systems
• Adherence to compliance guidelines during member enrollment conversations
• Responsive participation in coaching sessions, team huddles, and training

Key Responsibilities

• Contact prospective and current community members by phone to introduce Vamos Health membership plans
• Clearly explain membership benefits, pricing, and what to expect in Spanish and English
• Guide prospects through the enrollment process from first contact to completed sign-up
• Follow up on warm leads, past inquiries, and lapsed members to re-engage interest
• Consistently meet 40 CMEs per pay period

Member Experience Answer member questions with patience, accuracy, and care

• Identify the right membership tier for each prospect based on their household situation and needs
• Escalate billing, clinical, or complex member issues to the appropriate internal team

Operations & Compliance Enter all enrollment data accurately into Hint / Cerebro at time of sign-up

• Log all call activity and member interactions in the designated CRM
• Follow all enrollment compliance guidelines and Vamos Health call center protocols
• Complete required training and stay current on membership plan updates

Qualifications Required Fully bilingual in Spanish and English spoken and written (required for member-facing work)

• Strong verbal communication skills: clear, confident, and able to build rapport quickly over the phone
• Comfort with a metrics-driven environment and accountability to daily and pay-period targets
• Basic computer literacy ability to navigate enrollment systems and CRM tools
• Reliable, punctual, and self-directed in a structured call center environment
• U.S. work authorization (W-2 role)

Preferred Prior experience in phone sales, call center, customer service, or member enrollment

• Familiarity with healthcare membership models, insurance, or community health programs
• Experience with CRM or enrollment platforms (Hint, Cerebro, or similar)

Work Environment Indoor call center environment

• Primarily seated with frequent use of a computer, headset, and phone
• Fast-paced, structured setting with monitored call and sales metrics
• Schedule may include evenings, weekends, and extended hours as business dictates

Benefits Medical, Vision & Dental benefits

• 401(k) with company match
• PTO
• Full-time W-2 employment status