Security Access Manager- Operations

Badging Manager

Join OTG and drive a new type of hospitality experience. Discover career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, healthcare, and a competitive 401k match.

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.

By joining our team, you'll discover endless opportunities to explore, learn, and realize your greatest potential in some of the most exciting hospitality environments around. And because our people drive our experiences, we offer some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.

Position Summary:

An OTG Badging Manager is responsible for overseeing and administering the applications and verification documents necessary to satisfy the Port Authority requirements for an airport badge in a timely manner. Interfaces with the Port Authority, the employees, the airport management, and the HR department and keeps track of and all terminal employee's badge status. Follows up to facilitate processing as needed and ensures internal tracking process is recorded.

Responsibilities:

• Schedule monthly in-house audits.
• Schedules all Security classes for newly hired crewmembers, Managers, and Executives.
• Provides oral and written instructions to newly hired crewmembers regarding Security Identification Display Areas (SIDA) and fingerprinting process, including personal identification requirements.
• Communicates clearly for each newly hired crewmember regarding the steps required on the Port Authority fingerprinting application.
• Travels to the Port Authority Administration Building for Issuing Officer related duties required.
• Records and maintains accurate badge data for the airport authority daily, weekly, monthly, and/or quarterly audits.
• Ensures that all OTG issued security badges are returned to the Port Authority at the point a crewmember resigns or is involuntarily terminated.
• Responds to all Port Authority notifications regarding (BOR) Breach of Rules/Violation for OTG crewmembers.
• Acts as a liaison between OTG Management and the airport authority stakeholders regarding security related policies and procedures.
• Tracks and communicates the progression of newly hired crewmembers and managers through the badging process and reporting their status to the Management team on a weekly basis.
• Communicates "badge ready" notifications to all Managers and TLs, and prepares "badge ready" letters.
• Notifies HR of issues and expiration dates of all new badges to ensure tracking data in HRB.

Qualifications and Requirements:

• Airport experience a plus
• Process oriented
• System execution
• Strong written and oral communication skills
• Extremely detail-oriented
• 3 plus years' experience in administrative duties
• Able to effectively manage multiple priorities in a fast-paced environment
• Sound decision-making skills
• The ability to plan and prioritize
• Excellent follow-up and tracking skills
• Excellent MS Excel skills
• Impeccable internal and external customer services skills
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
• Pay Rate 60k - 70k

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.