Billing and Collections Specialist

Company Description Amylu Foods is a high-growth, woman-founded, natural and health CPG company, known for its fresh ingredients and hand-crafted recipes. As pioneers in the chicken sausage category, we combine innovation with tradition, delivering bold and fresh flavors. Rooted in Chicago and celebrating 100+ years of craftsmanship, we continue to expand our product offerings and distribution nationwide, redefining the protein category. We are seeking passionate and talented leaders to join our rapidly growing company for our next phase of growth. Role Description The Billing and Collections Specialist is responsible for accurate and timely customer billing, with a strong focus on Electronic Data Interchange (EDI) transactions processed through NetSuite. This role partners closely with Accounts Receivable and Deductions to ensure invoices are issued correctly and disputes are resolved quickly and takes the lead on collections activity for past-due accounts. The ideal candidate is detail-oriented, comfortable with troubleshooting EDI/system issues, and confident having direct conversations with customers about payment. Primary Responsibilities Billing & EDI Generate and issue accurate customer invoices in a timely manner, ensuring alignment with purchase orders, contracts, and pricing agreements Monitor EDI transmissions (810 invoices, 850 orders, 856 ASNs, etc.) for errors, rejections, or failed transactions; investigate and resolve discrepancies Troubleshoot and correct EDI mapping/transmission issues within NetSuite, partnering with IT or the EDI provider as needed for system-level fixes Maintain EDI trading partner setups and ensure new customer EDI requirements are properly configured Identify root causes of recurring billing/EDI errors and recommend process or system improvements Accounts Receivable & Deductions Partnership Work closely with the AR and Deductions teams to research and resolve short pays, chargebacks, and invoice discrepancies Reconcile billing records against customer remittances and deduction claims Provide documentation (proof of delivery, invoices, pricing support) to support deduction disputes Serve as a liaison between Billing, AR, and Deductions to ensure consistent, accurate account records Collections Monitor accounts receivable aging and proactively follow up on past-due balances Initiate and manage collections communications (calls, emails) with customers on delinquent accounts Negotiate payment timelines with customers in coordination with AR/credit management Escalate high-risk or unresponsive accounts to management per company collections policy Maintain detailed, accurate notes on collections activity and account status in NetSuite General Maintain organized billing and collections records in compliance with company policy and audit requirements Support month-end close activities related to billing, AR, and collections Identify and recommend process improvements to reduce billing errors and improve collections turnaround Skills and Qualifications 2+ years of experience in billing, accounts receivable, or collections, ideally in a manufacturing or CPG environment Hands‑on experience with EDI transactions and troubleshooting required NetSuite experience strongly preferred (or comparable ERP system) Strong Excel skills (pivot tables, lookups, reconciliation) Excellent communication skills, with the confidence to handle direct collections conversations professionally High attention to detail and strong problem‑solving skills Ability to work cross‑functionally with AR, Deductions, Sales, and Customer Service teams Preference for experience with food/beverage manufacturing customer requirements (broker deductions, retailer-specific billing nuances) Preference for familiarity with EDI standards (ANSI X12) and VAN/EDI provider platforms Compensation and Benefits Summary Pay Range: $55,000 - $70,000 per year. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with a company match of up to 3.5% Paid Time Off (PTO) plus 40hrs paid sick leave plus 8 paid holidays. Amylu Foods is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran, or disability status. #J-18808-Ljbffr