Salesforce CRM Platform Lead

What role will you play? While Macquarie offers hybrid working for many of our roles, this role does require 4 days a week in our advertised location. As a 12 month contractor you will take ownership of the day-to‑day operation and ongoing enhancement of our CRM platform, ensuring it effectively supports business‑critical processes and delivers a reliable experience for stakeholders. Acting as a key link between business users and technology teams, you will manage platform priorities, resolve complex issues, and balance operational support with strategic improvement initiatives. You will oversee the platform backlog, prioritizing work based on business impact and urgency while maintaining continuity for activities that support client onboarding, transaction execution, and client servicing. You will identify opportunities to improve processes, optimise platform performance, and increase automation, helping the business operate more efficiently and effectively. Reporting to the CRM Product Owner, you will work closely with business stakeholders, technology teams, and delivery partners to drive outcomes that support business growth and operational excellence during your 12 month contract. What you offer 5+ years of experience administering and supporting Salesforce or a comparable enterprise CRM platform, including system architecture, workflows, approval processes, and data management Proven ability to troubleshoot complex platform issues, manage priorities, and coordinate resolution across business and technology teams Experience supporting client onboarding, transaction lifecycle, client servicing, or other business‑critical operational workflows Strong stakeholder management and communication skills, with the ability to translate technical concepts into practical business outcomes and influence decision‑making Proactive and outcome‑focused approach with a strong sense of ownership, experience managing data quality and governance processes, and a commitment to continuous improvement and platform optimisation We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process. #J-18808-Ljbffr Macquarie Global Services