Manager, CDE Governance

Role Description

The Manager, CDE Governance is responsible for defining, maintaining, and delivering high-quality standard operating procedures and best practices processes for the business unit. The manager will manage a team of tenured resources tasked with developing, curating, and implementing project plan templates and knowledge-based articles to support the project delivery teams. This role requires a strategic thinker with strong leadership skills and a deep understanding of project management, operational best practices, and audit processes.

Day in the Life:

• Collaborate with senior management, project managers, and other stakeholders to ensure alignment and effective communication across all projects.
• Act as a key point of contact for governance-related inquiries.
• Develop, implement, and maintain the governance framework for project delivery and operations, ensuring compliance with industry standards and regulatory requirements.
• Develop and manage a knowledge base library for the business unit.
• Lead and manage highly trained, process and knowledge experts responsible for the establishment of best practice methods to support both project delivery and platform operations teams.
• Manage staff to assist business, project delivery, and operational units to define project planning requirements, develop project plans, and knowledge articles to support implementation delivery on supported processing systems and subsystems.
• Collaborate with Product and Delivery teams to produce project templates and supporting knowledge articles for the implementation of new products and services.
• Focus on improvements to identify, address, and correct any areas of operation requiring regulatory and/or compliance attention.
• Collaborate with the Quality team to analyze project review and testing metrics to develop best practice project templates and knowledge articles that address associated risk and issues.
• Monitor performance by gathering relevant data and producing statistical reports.

Audit Responsibilities:

• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.
• Ensure that audit recommendations are implemented effectively and in a timely manner. Monitor progress and report on the status of corrective actions.
• Identify and assess risks related to project delivery and operations and develop strategies to mitigate these risks through robust governance and audit practices.
• Perform all other duties as assigned.

Qualifications

• Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required.
• Seven (7) years related experience required.
• Five (5) years client project management experience required.
• Five (5) years management experience preferred.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.