Senior Manager, Program Management and Governance — Revenue Technology

Role Description

The Senior Manager, Program Management and Governance is responsible for driving the strategic planning, execution, and governance of the global Revenue Technology portfolio across CPQ, CLM, and Bids & Tenders. This role owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.

• Own the overarching Revenue Technology strategic roadmap across CPQ, CLM, and Bids & Tenders, including portfolio governance and innovation alignment.
• Align the portfolio with emerging innovation and next-gen capability.
• Lead program governance across the global CPQ/CLM/Bids & Tenders implementation.
• Establish governance frameworks, standards, and decision rights.
• Oversee the program roadmap, business readiness, risk management, and milestone tracking end to end.
• Drive a consistent operating cadence across AMER and International workstreams.
• Lead key decision forums and steering committees.
• Manage cross-functional stakeholder alignment and executive reporting.
• Own and lead the Revenue Technology governance model.
• Steward the team’s ownership mandate.
• Own vendor relationships, contract governance, and license management.
• Partner with Procurement and Finance on vendor strategy.
• Identify opportunities for license optimization and vendor risk mitigation.
• Own the single-backlog intake framework.
• Maintain integrated roadmaps guiding CPQ, CLM, and Bids & Tenders initiatives.
• Identify cross-program dependencies and organizational-readiness factors.
• Drive execution across multiple concurrent initiatives.
• Manage program plans, milestones, risks, and resources.
• Establish and run the operating cadence.
• Plan and facilitate in-person requirement workshops and program forums.
• Coordinate how new business is onboarded into the product model.
• Coordinate change management and business-readiness activities.
• Monitor success metrics and ensure business objectives are achieved.
• Track progress using objective data and performance indicators.
• Serve as the integrator between business leaders and delivery teams.
• Translate complex initiatives into clear narratives for executive audiences.
• Influence executive decisions through fact-based insights.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, or related field (or equivalent professional experience).
• 7+ years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations.
• Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility.
• Demonstrated experience establishing and owning governance.
• Demonstrated ability to operate effectively and influence without authority in a matrixed environment.
• Willingness and ability to travel up to 30% of the time.

Requirements

• Experience supporting CPQ, CLM, quote-to-cash, or commercial technology platforms.
• Experience coordinating delivery with internal IT/shared services and third-party vendors.
• Experience owning vendor governance, licensing, and budget defense for a technology portfolio.
• Comfort working across hybrid delivery models (agile, waterfall, or mixed).
• Strong analytical skills with the ability to translate data and insights into actionable program decisions.
• Ability to simplify complexity and communicate clearly with both technical and non-technical audiences.

Benefits

• Annual Bonus
• Potential Discretionary LTI Bonus
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave