Banquet Captain

Banquet Captain

Sheraton West Port Chalet - St Louis, MO 63146

Overview

Salary Range $21.00 Position Type Full Time

Description

Job Overview We are seeking a dedicated and experienced Banquet Captain to lead our banquet service team and ensure exceptional guest experiences at our events. The ideal candidate will possess a strong background in food service management, with expertise in supervising staff and managing banquet operations. This role requires excellent leadership skills, a passion for hospitality, and the ability to maintain high standards of food safety and service quality.

Duties

• Oversee all aspects of banquet service, ensuring smooth operations from setup to breakdown.
• Train and manage banquet staff, providing guidance on service standards and food handling procedures.
• Coordinate with kitchen staff to ensure timely food preparation and presentation.
• Handle cash transactions accurately and manage POS systems such as Aloha POS or Micros POS.
• Maintain inventory control, ensuring that all supplies are stocked and available for events.
• Ensure compliance with food safety regulations and company policies regarding food production and handling.
• Provide exceptional customer service by addressing guest inquiries and resolving any issues that may arise during events.
• Assist in budgeting for events, ensuring cost-effective management of resources while maintaining quality service.
• Collaborate with event planners to execute catering needs and special requests for guests.

Qualifications

• Proven experience in a supervisory role within the food service industry, preferably in banquet or fine dining settings.
• Strong knowledge of food preparation techniques, culinary practices, and kitchen management.
• Familiarity with cash handling procedures and experience using POS systems (Aloha POS or Micros POS).
• Excellent leadership skills with the ability to motivate and develop team members through training & development initiatives.
• Strong organizational skills with experience in inventory control and budgeting for events.
• Exceptional customer service skills with a focus on creating memorable guest experiences.
• Ability to work efficiently under pressure while maintaining a positive attitude in a fast-paced environment.
• Previous experience in hospitality management or restaurant management is preferred.
• Knowledge of food safety regulations and best practices is essential.
• Experience in casual dining, quick service & fast food restaurants, or catering services is a plus.
• Background in barista or coffee service is advantageous.
• Join our team as a Banquet Captain where your leadership will play a vital role in delivering outstanding dining experiences for our guests.