Warehouse Customer Service Representative

Job Description

Job Description

Job Summary:

The Customer Service Representative interacts with customers to process orders, manage accounts, and resolve issues related to billing or service. The role focuses on meeting customer expectations, maintaining account accuracy, and identifying opportunities for additional sales.

Pay: $22.00/hr
Schedule: Thursday-Monday 6am start time (start time does flex to 7am based off work need
Possible overtime during peak

Key Responsibilities:

• Communicate with customers by phone or in person to process orders, make changes to accounts, and handle inquiries.

• Supervise assigned accounts, ensuring all orders and adjustments are executed properly.

• Resolve complaints, especially related to billing or service failures, and escalate when needed.

• Proactively solicit the sale of additional services.

Qualifications:

• Education: One-year certificate or 3–6 months of related experience.

• Skills: Basic math (addition, subtraction, multiplication), clear communication (both oral and written), and proficiency in MS Excel, Word, and Outlook.

• Bilingual in Spanish required.

Competencies:

• Strong problem-solving, customer service, and communication skills.

• Sound judgment, organizational ability, professionalism, and dependability.
  
  
• To perform this job successfully, an individual should have knowledge of MS Excel Spreadsheet software, MS Word Processing software and MS Outlook.

Requirements:

• Ability to pass a 7 year background check
• Ability to pass a drug screen
• Previous experience

TO APPLY:

IN PERSON- Walk-in interviews are from M - F from 10:00 am. - 3:30 p.m. 11905 Landon Dr, Mira Loma, CA 91752. When you get here, don't forget to let the security guard know you are applying with Kimco. You can find us at the entrance closest to the UPS building.

VIA TEXT/CALL IN:  View phone number on ziprecruiter.com PandoLogic. Keywords: Customer Service Representative, Location: Pomona, CA - 91768 , PL: 604137417