Sales & Account Coordinator - Bilingual English/Mandarin or Spanish

Job Description

Job Description

Sales & Account Coordinator 

Bilingual English/Mandarin or English/Spanish Required

Location: Ontario, CA (Onsite)

Schedule: Monday–Friday 

Compensation: $27.00–$28.00 per hour + Performance Bonus

Travel: Approximately 15% domestic and international travel

Benefits: Medical, Dental, Vision, PTO, and 401(k)

Start Building a Career in Sales & Account Management

PetPals Group Inc. is a growing leader in the pet products industry, serving retailers, distributors, and e-commerce partners throughout North America and international markets.

We are looking for a motivated and customer-focused Sales & Account Coordinator to support key customer accounts, sales operations, business development initiatives, and trade show activities.

This position provides valuable exposure to account management, customer relationship building, product launches, sales strategy, and international business operations. It is an excellent opportunity for someone seeking long-term career growth in sales and account management.

Why Join PetPals?

• Performance-based bonus opportunities
• Career advancement potential
• Exposure to international customers and suppliers
• Domestic and international travel opportunities
• Diverse and growing customer base
• Collaborative team culture
• Opportunity to work closely with leadership
• Comprehensive benefits package

Key Responsibilities

Sales & Customer Relationship Management

• Support and maintain wholesale, retail, and direct-import customer accounts.
• Build strong customer relationships through proactive communication.
• Prepare quotations, presentations, proposals, and sales materials.
• Support customer meetings and promotional initiatives.
• Assist with account growth and retention strategies.

Order & Account Coordination

• Process and manage customer orders accurately and efficiently.
• Coordinate with warehouse, logistics, accounting, and overseas teams.
• Monitor order status and customer requirements.
• Proactively resolve service, shipping, and inventory-related issues.
• Maintain customer records and account documentation.

Product Launch & Trade Show Support

• Assist with product launches and promotional activities.
• Coordinate with Product Development, Sales, and Marketing teams.
• Create customer presentations and sales support materials.
• Support trade show planning and execution.
• Attend domestic and international trade shows as needed.

Reporting & Business Development

• Prepare sales reports and performance analyses.
• Research competitors and industry trends.
• Identify growth opportunities within assigned accounts.
• Support business development initiatives and strategic projects.

What Success Looks Like

Within your first 6 months, you will:

• Develop positive relationships with assigned customers
• Consistently provide exceptional customer support
• Help improve account growth and retention
• Successfully support product launches and customer programs
• Become a trusted resource for customers and internal teams

Qualifications

Required

• 3+ years of experience in sales support, customer service, account coordination, inside sales, or related roles
• Fluent in English and Mandarin or English and Spanish, both written and verbal
• Proficiency with Microsoft Excel, Outlook, PowerPoint, and Word
• Strong communication and relationship-building skills
• Excellent organizational and multitasking abilities
• Ability to work independently and in a team environment
• Willingness to travel approximately 15%

Preferred

• Experience with ERP, CRM, or related business systems
• Experience supporting sales teams or customer accounts
• Experience with retail, consumer products or wholesale distribution
• Experience utilizing AI productivity tools such as ChatGPT, Microsoft Copilot, Gemini, or Claude
• Experience or knowledge of pet products, pet supplies, pet retail, or the pet industry is a plus
• Passion for pets and an understanding of the needs of pet owners is highly valued

About PetPals Group Inc.

PetPals Group Inc. develops and distributes innovative pet products for retailers, distributors, and pet owners around the world. We are committed to growth, innovation, and building strong partnerships that create long-term success for our customers and our team.