Chief Revenue Officer, (ON SITE)

We’re People People. Are you?We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).What this role is all aboutAbout the CompanySonesta is reimagining itself in the hospitality space. We are an organization transforming around a newly embarked cultural refresh that centers on our values of care and accountability. We are evolving ways in which we work to provide an environment where our team members have a high degree and understanding of agency, which in turn fuels a high-performance culture.About the RoleThis role combines strategic leadership with hands-on commercial execution. The Chief Revenue Officer partners closely with the executive team to articulate our brand and value proposition that in turn will be leveraged to drive strategic growth opportunities, optimize commercial performance, and ensure alignment across all revenue-generating channels. The ideal candidate is a data-driven and digitally savvy leader who can translate insights into action, build strong internal and external partnerships, and guide initiatives that enhance both business results and the guest experience. This candidate should also deeply appreciate the relatable and emotional facets of any great brand. In possessing all of these attributes, the Chief Revenue Officer must be an excellent communicator.Why the Role ExistsThe Chief Revenue Officer is a role newly created to unify the organization’s revenue-generating functions into a single, integrated commercial strategy. This role is responsible for bringing brand, marketing, hospitality, sales and loyalty together to create a cohesive commercial engine that maximizes sustainable and profitable revenue, strengthens guest engagement, and increases brand loyalty.Success in this role means creating seamless and purposeful connections across the guest journey: introducing hotel guests to curtailed individual experiences, increasing visitation and spend through loyalty-driven engagement, expanding group and corporate business, and ensuring the brand delivers a consistent and compelling value proposition across all touchpoints. Through this integration, the Chief Revenue Officer drives sustainable growth, market differentiation, and long-term guest loyalty.What you’ll be doingKey ResponsibilitiesCommercial Strategy & Revenue LeadershipDevelop monthly, annual and multi-year commercial plans with clearly defined targets, channel strategies, reinvestment frameworks, and growth initiativesLead the property's integrated commercial strategy, driving profitable revenue growth across hotel, food & beverage, groups/events, entertainment, and ancillary business linesIdentify and capitalize on cross-sell, upsell, and guest lifetime value opportunities across all hospitality segmentsMonitor commercial performance and market trends, providing the CEO with actionable insights, recommendations, and strategic decision supportHotel Sales PerformanceProvide executive leadership and strategic oversight of the Director of Hotel & Resort SalesEstablish group, corporate, leisure, and transient sales strategies aligned with property-wide revenue objectivesCultivate and strengthen relationships with key accounts, strategic partners, tourism organizations, and distribution channels benefiting all Sonesta brand tiersAlign hotel sales initiatives with demand by market segment, occupancy objectives, optimization of profitability, and major local, regional and national property eventsBrand & Advertising Strategy OversightGuide and champion the organization’s brand strategy, positioning, voice, and guest value proposition across all channels, setting direction for teams’ enterprise-wide and ensuring brand equity converts directly into revenue growthDirect advertising strategy, including audience targeting, media investment, campaign planning, and performance measurementLead agency partners responsible for creative development, media buying, and campaign execution, ensuring every output ladders up to enterprise growth plansEnsure a consistent high-impact brand experience across, hospitality, food & beverage, and community-facing initiatives to reinforce brand trust at every guest touchpointDigital, CRM & Loyalty Strategy and OversightDirect and hold accountable agency partners responsible for digital marketing, CRM, database marketing, and social media strategy against clear performance and revenue benchmarksEstablish loyalty and guest engagement strategies that drive visitation, retention, spend, and measurable revenue growthSet strategic direction and investment priorities for all channel strategies including email, digital advertising, SEO/SEM, AI influence for search and book, social media, and emerging-channel strategies through agency partnershipsLeverage guest insights, behavioral data, and CRM analytics to personalize communications and optimize lifetime value across all hotel segmentsExecutive Leadership & Cross-Functional CollaborationPartner with the Co-CEOs and their executive leadership team to develop and execute the organization’s growth strategyCollaborate with Operations, Finance, HR, IT and department leaders to align commercial initiatives with organizational goalsFoster a culture of agency, innovation, continuous improvement, and guest-centric decision makingDevelop leadership talent within the Commercial Strategy organization through coaching, mentorship, and succession planning.What Success Looks LikeIn the first 120 days:Complete a comprehensive assessment of commercial performance across our segmented brandsBuild strong working relationships with commercial leaders, agency partners, and key internal stakeholdersIdentify immediate opportunities to improve revenue performance, guest engagement, and operational alignmentPresent a 12-month commercial strategy to the CEO with clear priorities, growth initiatives, success metrics, and accountability measuresBy end of Year 1:Deliver measurable revenue growth across the property's core commercial business linesEstablish a unified commercial strategy that aligns, hospitality, sales, loyalty, brand, and digital marketing effortsStrengthen guest acquisition, retention, and loyalty performance through data-driven marketing and CRM strategiesImplement a differentiated brand and advertising approach that enhances market position and guest awarenessEnsure agency partners consistently perform against defined KPIs through structured performance reviews and accountability measuresBuild a high-performing commercial organization focused on collaboration, innovation, accountability, and results for the hotel operations and franchise business unitsQUALIFICATIONSRequired15+ years of progressive leadership experience in commercial strategy, marketing, sales, revenue management, or related business functionsDemonstrated success within hospitality, resort, or other consumer-facing, multi-site revenue-driven environmentsProven track record leading multiple revenue-generating business functions, including, hospitality, marketing, sales, loyalty, or customer engagementExperience developing and executing strategic business plans, revenue initiatives, and market growth strategiesStrong experience in overseeing the development and delivery of a multi-brand hotel portfolioStrong analytical acumen, with the ability to interpret player data, STR reporting, CRM analytics, and commercial performance dashboardsExecutive-level communication, presentation, and relationship-building skillsWhat We OfferA direct reporting relationship to the CEO and a key leadership role on the executive teamEnd-to-end ownership of the commercial engine across sales, loyalty, brand, and marketing functionsThe autonomy to shape commercial strategy and the resources, partnerships, and support to bring that vision to lifeA competitive executive compensation package, including salary, incentive opportunity, and comprehensive benefitsThe opportunity to build and lead an integrated commercial model that drives growth, strengthens guest loyalty, and differentiates the property in the marketplaceA collaborative culture that values innovation, agency, teamwork, and a commitment to exceptional guest experiencesAnticipated Pay Range & Additional Job InformationPay Range: Up to $375,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.How we reward youAt Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer: Medical, Dental & Vision Insurance Health Savings Account (HSA) with Company Match 401(k) Retirement Plan with Company Match Paid Vacation & Sick Time Paid Parental Leave Company-Paid Life Insurance Company-Paid Short-Term & Long-Term Disability Hospital Indemnity, Critical Illness & Accident Insurance Educational Assistance Sonesta Hotel Discounts (yes, you’ll want to use these ️) Additional Perks & Employee Discounts Our Commitment to YouSonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Before You ApplyTo be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed. SummaryLocation: Corporate Office – Newton, MAType: Full time