Logistics Lead, CCA Task Force

Job Description

The Role

The Logistics Task Force Lead is the logistics strategy and execution lead for the Customer Care and Aftersales (CCA) Task Force helping resolve the most significant part-availability issues affecting customers. This high-visibility role translates task force priorities into practical logistics plans identifies risks to critical parts coordinates cross-functional recovery actions and drives expedited movement of individual parts when needed. The work has a direct connection to vehicle availability customer experience service parts cases buybacks and business results.

What Youll Do

• Translate task force priorities into logistics strategy operational plans and an execution cadence for critical-part recovery.

• Review critical parts shortages open risks and active expedites; prioritize issues based on vehicle customer and business impact.

• Coordinate recovery actions across task force leadership CCA supply chain materials management plant operations manufacturing suppliers purchasing transportation logistics warehousing and freight or expedite providers.

• Drive the expediting of individual parts when required including arranging or managing expedited movement and coordinating the actions needed to recover availability.

• Evaluate expedite decisions with Finance and other business partners when customer impact SPAC exposure buyback risk or business tradeoffs are involved.

• Follow up on commitments remove roadblocks establish clear ownership and drive actions to closure by committed dates.

• Communicate status risks recommendations and recovery progress to CCA leadership senior stakeholders and cross-functional partners.

• Analyze recurring issues identify root causes and patterns and standardize recovery actions to prevent repeat problems.

• Improve logistics prioritization visibility escalation routines and reporting of actions and results.

• Support additional CCA logistics initiatives and strategy improvements while delivering measurable progress in critical-part recovery service parts cases and buyback prevention.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in business operations or related fields.

• 5 years of experience in logistics operations strategy & planning or data analysis.

• Experience analyzing data to identify risks prioritize actions or evaluate results.

• Ability to travel up to 15%.

• Proficiency in Google Workplace including data analysis reporting and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Prior experience in the automotive industry.

• Proficiency with Databricks or Power BI.

• Strong quantitative and analytical capabilities applied to logistics supply chain or operational problems.

• Business acumen and the ability to connect logistics decisions to customer and business impact.

• Experience leading through influence and coordinating cross-functional partners without relying solely on direct authority.

• Executive communication skills including the ability to provide clear status risk and recommendation updates to leadership.

• Ability to build trust communicate transparently and maintain accountability in a fast-paced collaborative environment.

• Ability to make sound recommendations with incomplete changing or conflicting information.

• Persistence calm judgment under pressure and comfort working through ambiguity.

• A continuous-improvement mindset focused on durable solutions proactive risk identification and reducing reliance on emergency actions.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship entry of GM as the immigration employer of record on a government form and any work authorization requiring a written submission or other immigration support from the company (e.g. H1-B OPT STEM OPT CPT TN J-1 etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week or other frequency dictated by their manager. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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