Customer Service Manager
Jobrapido
We're seeking a hands-on Customer Service Manager to lead a team of Customer Service Representatives while overseeing the full order-to-shipment process in a fast-paced manufacturing/distribution environment. Key Responsibilities Lead, coach, and develop a small customer service team Oversee order entry, order accuracy, and shipping logistics Coordinate with internal departments to ensure timely deliveries and customer satisfaction Resolve escalated customer issues and service challenges Monitor order status and provide proactive customer communication Identify and implement process improvements to increase efficiency Qualifications Prior supervisory or management experience required Strong background in customer service, order management, and shipping/logistics Experience in manufacturing, distribution, industrial products, or related industries preferred Excellent communication, problem-solving, and organizational skills ERP system experience is a plus Benefits: Healthcare 401k Paid Time Off Normal Office Hours
Vacancy posted 3 days ago
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