Strategic Account Manager

Job Description Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value. Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution. Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities. Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion. Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations. Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities. Partner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes. Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts. Requirements 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment. Experience managing a portfolio of customer accounts and owning ongoing customer outcomes. Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management. Strong written and verbal communication skills, including confidence working with decision-makers and handling difficult conversations. Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through. Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business. Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately. Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results. Ownership mindset and adaptability, with the ability to work through ambiguity and consistently deliver results. Associate degree required (bachelor\'s degree preferred). Benefits 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family Company-paid Life & LTD Insurance for peace of mind Adoption Grants and paid leave to support your growing family Wellness program offerings designed to strengthen your physical and mental health and overall well-being 401(k) with a 3% company match—helping you plan confidently for the future Monthly Connectivity Stipend so you can work seamlessly from anywhere Emergenetics Development Program to help you understand and leverage your strengths Tuition Assistance to fuel your continued learning and career growth Flexible Time Off so you can recharge and enjoy life outside of work A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices Charitable contributions & matched giving to amplify your impact Paid community service hours—because giving back matters #J-18808-Ljbffr