Telecom Project Manager

JOB DESCRIPTION


The office of Technology and Innovation is seeking an experienced Telecom Project Manager for its Single Carrier Citywide cost savings initiative.


This Telecom Wireless Single Carrier project migrates 100K+ Smartphone lines/devices used by NYC agency's employees from three Wireless carriers to one single carrier.


The consultant responsibilities include, but not limited to, working with OTI, the agencies, and the Telecom company to coordinate the timely transition of the devices.

SCOPE OF SERVICES:

• Review the Single Carrier agreement, create the checklist, deliverables and compliance tracker and monitor progress with the selected carrier, reporting any issues or delays.
• Review and prepare the citywide Smartphone migration inventory, create the citywide migration tracker, address any discrepancies with the carriers and update OTI and/or agencies.
• Work with the selected carrier to create and update the migration schedule -as needed across all NYC agency's service orders for the migration.
• Maintain the migration inventory and track progress based on the service orders.
• Provide Telecom subject matter expertise during the transition of Smartphone Single Carrier project.
• Review and update the deliverable documents per the agreement, report progress and address any discrepancies with carrier and get the approval/sign off from OTI.
• Coordinate with the wireless carriers, OTI's Wireless ordering team and the agencies, review, assist with preparing and the finalization of the M1 orders prior to signing.
• Work with the selected carrier to process the M1 orders, track SIM porting, oversee shipment/delivery of new devices and confirm activation with the selected carrier and OTI/agencies, and update the migration tracker.
• Gather all Single Carrier project deliverable, final citywide inventory and the project artifacts after the migration is completed and submit to OTI.
• Review Vendors' reports for completeness and accuracy, and to validate service levels are met.
• Track and report any User's wireless coverage and/or operation issues post- migration and work with the carrier until the issues are fixed.
• Create and submit the weekly/monthly single carrier project reports, including risk and issues and publish an executive dashboard.
• Track and Report on any Single Carrier contract and performance issues and coordinate with the carrier and OTI/Agencies on the resolution.
• Document and report on the actual/realized savings based on the identified Single Carrier initial savings.
• Work with OTI Cost Recovery group and the selected carrier to create and/or update the invoicing for the single carrier project billing and payment.
• Report and aggregate the Citywide telecommunications services create monthly reporting dashboards, Key Performance Indicators (KPIs) and presentations for executives and outreach/letters to Vendors and Telecom Stakeholders.
• Knowledge transfer and user training on telecom and contractual functionalities, tasks, processes, reporting and analysis techniques for the single carrier project.

MANDATORY SKILLS/EXPERIENCE


Note: Candidates who do not have the mandatory skills will not be considered

• At least 8 years of full-time experience as a Telecom Wireless Single Carrier Project Manager.

DESIRABLE SKILLS

• Knowledge of/experience with Telecom Expense Management, ServiceNow, Req/Passport systems.
• Hands on experience, Telecom certifications, PMP, ITIL and strong written and verbal communication skills.
• Knowledge of/experience with City procurement rules and procedures, and contract management procedures.
• Strong organizational, analytical, and time management skills.
• Ability to handle multiple tasks at one time and maintain a strong attention to detail.

SPECIAL REQUIREMENTS

• Telecom technical and project management experience.
• Government and/or city experience