Account Manager

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

SUMMARY

The Account Manager is responsible for managing and supporting assigned client accounts while ensuring a high level of service delivery, retention, and satisfaction. This role focuses on building and maintaining strong client relationships, understanding client needs, and coordinating internally to deliver solutions that contribute to revenue growth. The Account Manager works collaboratively across departments, provides guidance to team members when appropriate, and may support sales initiatives to expand business opportunities within their portfolio.

JOB DETAILS 

• Corporate office is in Indianapolis, IN.

• Remote schedules available 

• Relocation Expenses Reimbursed: No

• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

PERKS

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance

• 401k Plan with company match

• Paid Time Off and Company Paid Holidays

• Free employee parking

• Casual dress environment

• Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

The Account Manager is responsible for managing day‑to‑day client relationships and supporting account growth and retention. Responsibilities include:

• Develops and maintains positive relationships with assigned clients to support retention and satisfaction

• Ensures organizational services consistently meet client expectations

• Supports the retention and renewal process for existing client accounts

• Manages a portfolio of client accounts, including moderately complex accounts as assigned

• Applies strong working knowledge of IMG concepts, practices, and procedures

• Use available company resources, sound judgment, and experience to meet account goals

• May provide guidance or support to junior team members

• Reports to a manager or department leader

• Analyzes client needs and suggests adjustments to products or services to improve outcomes

• Assists with client reporting and contributes to stewardship and renewal meetings

• Supports sales activities and may assist in identifying or developing new business opportunities

• Occasional domestic or international travel may be required

QUALIFICATIONS 

• Minimum of 2–3 years’ experience in customer service, sales, or account management

• Proficiency in Microsoft Office products

• Strong organizational, documentation, and follow‑up skills

• Solid analytical and problem‑solving abilities

• Strong verbal, written, and interpersonal communication skills

• Ability to work independently and manage multiple priorities

PREFERRED SKILLS 

• Associate degree in Business or related field preferred, but not required

• IMG experience preferred

• Bilingual skills (verbal and written) a plus

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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