Office Supervisor

Operations Manager

Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager and lead, guide and direct clerical and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation. Involved in and makes recommendations in the hiring and termination processes. Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager. Responsible for meeting all KPI's assigned. Monitor daily payroll, employee hours, salary and line haul drivers pay and send to Payroll department. Prepare and submit Payroll Change Notices for employees. Monitor, review and approve all requests for vacation and personal/sick days from clerical staff. Monitor and resolve freight billing and shipping reports such as the overage report, undelivered NOC and PRO reports, and the billing nightly recap report from the previous day. Advise office personnel in resolving customer care issues. Work directly with Corporate Payroll, Benefits and Workers Compensation Departments to submit appropriate paperwork. Schedule and assign tasks for service center office clerical staff. Enforce compliance with administrative policies, procedures, safety rules and government regulations. Direct and oversee investigations into causes of customer complaints and recommend/implement solutions to correct them. May oversee the hazardous material receiving process. May coordinate the receipt of HazMat freight with Regional OS&D specialists to ensure all policies and procedures are followed and documentation is completed. May coordinate the delivery of damaged products to salvage department. May order office supplies for the service center. May research and resolve claim issues. May supervise the clerical staff at more than one service center location. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications: High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred. 2 years office management / supervisory experience preferred. Experience in the transportation (LTL) industry required. Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees. Team building and interpersonal skills. Possess excellent verbal, written and listening communication skills. Excellent planning and organization skills. Excellent customer service skills. Experience in billing, collections, tracing and OS&D a plus. MS Office and AS400 skills preferred. Must have a strong work ethic and good problem solving skills. Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job. Must be able to comply with all company policies, rules, procedures and Code of Conduct. Must be able to interact well with others. Must be able to work independently, or in a team setting. Must be capable of working under tight time constraints in a high volume environment with multiple priorities. Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check. Must be authorized to work in the United States.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.