Director of Communication

Network Health's success is rooted in its mission to create healthy and strong Wisconsin communities. Network Health is seeking a Director of Communications to lead how we communicate internally, externally and at the executive level. This highly visible role will serve as a strategic communications advisor to the CEO and senior leadership team and help shape Network Health's voice with employees, members, media, owners, boards and other key stakeholders.

The Director will bring exceptional writing, sound judgment and communications leadership to a growing and increasingly visible organization-creating an integrated communications strategy across audiences and channels while partnering effectively across Marketing, Human Resources, Legal, operational teams and external agency partners.

Location: Candidates must reside in the state of Wisconsin for consideration. This position is eligible to work on-site at our corporate office in Brookfield or in Menasha. Regular travel between the offices is expected.

Hours: 1.0 FTE, 40 hours per week, 8am-5pm Monday through Friday

Check out our 2025 Community Report to learn a little more about the difference our employees make in the communities we live and work in. As an employee, you will have the opportunity to work hard and have fun while getting paid to volunteer in your local neighborhood. You too, can be part of the team and making a difference.

Job Responsibilities

Executive Communications

• Serve as a trusted communications advisor and writing partner to the CEO and senior leadership team.
• Develop executive-level communications including speeches, remarks, talking points, presentations, key messages and interview preparation materials.
• Learn and authentically write in the CEO's voice, supporting a highly active executive presence across boards, speaking engagements, community leadership and local, regional and national media opportunities.
• Prepare and support the CEO and other executives for media interviews, public appearances and high-profile engagements, including attending select interviews and engagements as a communications advisor.
• Support the development of President's Reports, Board of Directors presentations and other executive-level communications, translating complex business information into clear, concise and compelling narratives.
• Partner with the CEO and senior leadership to identify and shape priority updates for Network Health's owners, owner boards and other key stakeholders.

Internal & Employee Communications

• Develop and lead an enterprise-wide employee communications strategy that defines how Network Health informs, engages and connects employees across channels, audiences and locations.
• Own the communications strategy and editorial direction for InNetwork, Network Health's employee intranet, ensuring it serves as a relevant, timely and useful destination for organizational news, leadership communication, resources and employee engagement.
• Establish an intentional channel strategy for employee communications, clarifying the role of InNetwork, email, newsletters, leadership communications, employee forums and other platforms so employees receive the right information through the right channel at the right time.
• Serve as the primary communications partner to Human Resources and senior leadership for employee-facing communications.
• Lead the planning and execution of Network Health's quarterly employee forums, including agenda development, executive messaging, presentations, content coordination and overall program flow.
• Develop and manage recurring leadership communications, including monthly leadership talking points and tools that help leaders communicate consistently across the organization.
• Lead the development and management of the internal Marketing newsletter, identifying stories and content that showcase the work, impact and priorities of the Marketing team.
• Continually evaluate employee communications effectiveness and recommend improvements based on engagement, feedback and organizational needs.

Member & Enterprise Communications Strategy

• Help develop an integrated communications strategy that connects employee, member and stakeholder communications while recognizing the distinct needs, channels and objectives of each audience.
• Partner with member communications, Marketing and operational teams to improve clarity, consistency, relevance and coordination of communications across the member journey.
• Serve as a strategic communications consultant for Network Health's member and email newsletter programs, providing guidance on content strategy, messaging, editorial approach, audience relevance and overall communications effectiveness.
• Identify opportunities to improve communications governance, channel strategy and audience experience across the organization.

External Communications, Media Relations & Reputation

• Serve as the central point of contact for all media inquiries and external communications requests.
• Manage inbound media requests, determine appropriate organizational response and coordinate with subject matter experts, executive leadership, Legal and agency partners.
• Lead Network Health's relationship with its external PR/communications agency, setting priorities and ensuring agency resources are strategically deployed.
• Develop proactive earned media strategies and identify compelling opportunities to tell Network Health's story across local, regional and national outlets.
• Lead crisis and issues communications planning and response, bringing calm, speed, judgment and consistency to high-stakes situations.
• Develop media preparation materials, key messages and anticipated questions, and provide real-time counsel to leaders during sensitive or high-profile situations.
• Help protect and strengthen Network Health's reputation by ensuring external communications are timely, accurate, coordinated and aligned.

Content & Editorial Governance

• Serve as a member of the content/editorial governance team for Network Health's print publications, helping establish editorial standards, messaging priorities, voice and consistency across member- and stakeholder-facing materials.
• Help establish and maintain communications standards, voice and editorial discipline across channels while partnering with channel owners and subject matter experts.
• Bring an enterprise communications perspective to major print, digital and email communications to ensure content is clear, coordinated, audience-centered and aligned with Network Health's brand.

Owner & Stakeholder Communications

• Support proactive communications with Network Health's ownership organizations and their boards regarding organizational priorities, accomplishments, developments and issues of strategic importance.
• Partner with executive leadership to determine which organizational stories and updates should be elevated to owners and key stakeholders.
• Ensure owner and stakeholder communications are proactive, concise, strategically relevant and aligned with broader organizational messaging.

Job Requirements

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field
• 7+ years of experience in corporate communications, public relations, or media relations

Network Health is an Equal Opportunity Employer.